Just like you’d look over an item of clothing for damage or a piece of fruit for bruising, double-check your lottery tickets when you buy them. If a ticket appears to have been tampered with, please reach out to us at the lottery and ask for our Security Division.
If it’s a lotto ticket, be sure it’s for the game you want and that it contains the numbers and plays for the drawings you selected.
If it’s an instant-scratch ticket, be sure the latex is intact and that it covers the entire play area on the ticket, including the “Scratch 2 Cash” area. If you’re buying your scratch ticket from a vending machine, be sure that you receive one ticket and not parts of two tickets. The lottery will not pay a prize for tickets damaged by the machine. If you receive parts of two tickets, take them to the retail counter right away to get a replacement ticket of the same value as the one you wanted from the machine.
If it’s a pull-tab ticket, be sure that the perforations along the paper tabs have not been broken.
And when it comes to protecting your lottery winnings, you can have the earliest impact by signing your tickets when you buy them. That identifies the tickets – and any prizes you may win – as belonging to you!
If you ever have a concern about Iowa Lottery products or operations, we want to hear from you. Two of the easiest ways to reach us are by calling 515-725-7900 or emailing us at firstname.lastname@example.org.