A Sioux City woman recently wrote to us to ask about cashing lottery tickets at retail locations. She said she’d tried to cash a $150-winning ticket at a local store and was told by the clerk that the store didn’t have the money on hand to pay the prize. The clerk told her she could claim the prize from the lottery. The woman wondered if that was right, because she didn’t want to have to drive to a lottery office to claim her prize.
Luckily, there were other options for her that also will work for you if you’re ever in the same spot. The answer to the question comes in two parts and must take into account the very real issues that exist in the retail environment.
First, remember that all prizes of more than $600 must be claimed at the lottery. There are two reasons for that: our offices can provide greater security for you when you’re claiming a larger amount of money, and there are tax forms you’ll need to fill out when you’re claiming a prize of that size. The Iowa Lottery has offices in Des Moines, Council Bluffs, Storm Lake, Mason City and Cedar Rapids. Click here for a list of our office addresses. Prizes up to $250,000 can be claimed at any lottery office; prizes greater than that must be claimed at lottery headquarters in Des Moines.
The lottery requires that its retailers pay prizes of up to $100. We ask that they pay prizes up to $600, but not all stores will have the cash on hand to do that. We all have to remember that security is a top priority for retail locations and their staff, and cash on hand in a location often is kept to a minimum, especially during business hours after dark.
If the retail location you've visited isn't able to pay your prize, you have a couple options: You might try to claim the prize at a larger store that sells lottery tickets, such as a supermarket. Because that type of business has a high customer traffic level, it may have the cash on hand to pay your prize. Or, you can visit one of our offices or send the ticket to us so we can validate it. Lottery prizes (except Powerball and Hot Lotto jackpots) can be claimed by mail. A claim form is required for prizes of more than $100. Sign the back of your ticket and mail it along with your name and address to:
Iowa Lottery
P.O. Box 10474
Des Moines, IA 50305-9996.