Winner’s Warmth Shines Through

I decided to backup my last blog entry with another winner’s story because 1.) it’s always fun to hear winners’ stories and 2.) the warmth of this winner just comes shining through.

Richard Twohy (pronounced TOO’-ee) of Iowa City knew three months ago that he’d won a $250,000 lottery prize, but decided to wait to claim it until he could make some financial decisions beforehand. We tell all our winners to take their time and make sure they have all the details worked out before they claim their prize, so we were happy to see a winner who’d done just that.

Twohy won the top prize of $250,000 in the “Bingo Times 10” instant-scratch game. He claimed his prize yesterday at our office in Cedar Rapids and talked about the help he plans to provide for his family because of his good fortune. Click here to hear Richard tell his story!

Congrats again, Richard! There are six top prizes left in Bingo Times 10, so we’re looking forward to meeting more $250,000 winners!            
 

Comments

[Mary Neubauer]

Hi, Mark.

We're always glad to hear from you. I'm sorry you've had some frustrating experiences with the promotion! If you would please let me know the addresses/locations of the stores involved, I will have someone visit the stores and work with staffers there to ensure they understand the promotion and how it is working. I'll also check with our I.T. staff to see if there is anything further we can do to make improvements on the terminal end. Take care, Mary

[Mark Chandler]

Hello- I'm sorry to post this to this entry, but I looked for either a way to just post comments, or a related story and did not find it. This has to do with the October Smilin' Special Promotion. It is a nice promotion- I have used it at least once for each drawing available so far this month. However, I have had at least four times when I've used it and had to ARGUE with the clerk to get the discount.

Twice, I just gave up and paid the full price because it is not worth the argument. The problem occurred twice at Casey's, and twice at Kum and Go. I actually had a clerk at Kum and Go tell me that the promotion was over (this was the second week of October)!

The problem seems to be that there is a lag of time between what the clerk sees on the terminal and what is printed on the ticket. Of course, the ticket states the full price- if it actually said the promotional price everything would be much easier. The clerks seem to ignore the totals on the terminal, and just add up the ticket prices when they return to the register.

It is very hard to argue with the clerk when they are holding the tickets in their hand, and the ticket says: $10.00- and you are trying to convince them that they should only charge $9.00 for that $10.00 ticket.

I should not have to tell them how to run the lottery terminal, should I?
Thanks for letting me vent.
Mark