If you have a Gmail account, you’ve likely noticed by now that Gmail changed the look of its inboxes, creating tabs for the different categories of emails you receive. The change likely means that you’ll find your monthly coupons from the Iowa Lottery and our other emails in a different place than you did before. So, if you’re not seeing emails from us, we’re not ignoring you! You just may need to look around a little more.
Gmail announced the change to its inbox design in a blog post on May 29. Just like other tech changes these days, the update has generated a lot of buzz -- some people love it, others hate it.
By default, most Gmail inboxes now have three main tabs: Primary, Social and Promotions. The emails you receive are grouped into those categories and listed under the separate tabs.
The Primary tab contains emails from your contacts and other emails that Gmail doesn’t think are spam.
The Social tab contains notifications about Facebook, Twitter, Google+ and other social media platforms.
The Promotions tab is where special offers from stores and likely our coupons and emails are ending up. To find your emails from the Iowa Lottery, you’ll likely need to open your inbox, then click on the promotions tab. And if they’re not under that tab, search under the other tabs or in the spam folder to see if our emails have ended up there.
If you don’t like the new inbox design, the Gmail blog post from May includes information about how you can switch back to the classic view. Or, if you want to keep the new design, you can always drag our emails from the promotions tab and drop them in the primary tab. That way, our messages should be routed back to your primary area.
Hope that helps so we can stay connected with you!