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September 12, 2016

Comments

Thanks for letting us know, Lorene. Please see the tips I posted on my earlier answer to Deb about ensuring you can receive communications from the lottery. I'll also have our team look into any coupon issues associated with your account.

I have a yahoo account and have never received a free play at all.

Appreciate the update, Deb. I'll have folks look into any issues with your coupon, too. A tip/reminder for everyone: Please double-check the "Manage Profile" settings on your VIP Club account. You need to answer "yes" to receiving communications from the lottery in order to receive your monthly coupon for a free play. And the coupon is now part of the monthly VIP Connection newsletter that club members receive. So, look for the newsletter in your inbox and you'll find the coupon in it. We stopped sending the coupon as a separate email several months ago to help cut down on inbox clutter.

I have Hotmail and haven't gotten mine for the past few months..... :-(

Thank you for letting us know, Pat!

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ABOUT MARY NEUBAUER

  • Mary Neubauer, VP of External Relations

    As the lottery’s vice president of external relations, I’m a member of the senior management team at the Iowa Lottery, where I’ve worked since 1999. I’ve spent my years at the lottery learning as much as I can about all the ins and outs of the lottery industry. I’ll put that knowledge to work here so I can share the behind-the-scenes details with you!