Since this time of year brings with it spring cleaning, here’s a reminder to tidy up the details in your VIP Club profile if you’re a member of our player’s club. If anything has changed since the last time you visited it, please update your profile! Here’s an example from this month about why that’s important: One of our VIP Club members almost missed out on a prize in our social-media contest because her information was out of date.
When we initially reached out to our contest winners, our email ended up in the women’s spam folder, so she didn’t see it. So next we tried to call her. The phone number was no longer in service. Luckily, we were able to finally make contact with her so she didn’t miss out on the prize before the claim period expired. But if your information is out of date, you could end up in the same situation!
To review/update your VIP Club profile, just log into your account and click on the “Manage Profile” option on the left side of the screen. You can then verify your mailing address, phone number, email preferences and more. If you have any questions about updating your profile, feel free to email us at firstname.lastname@example.org and we can help you through the process.