A couple players have asked us recently about claiming lottery prizes at retail locations – and specifically, whether retailers are required to pay the prize if a ticket is presented to them. The answer to that question takes into account some very big realities: the amount of cash that a particular location may have on hand, and workplace safety, both for customers and employees of a particular business.
Lottery prizes won in Iowa of up to $600 may be redeemed at a retail location in the state if sufficient funds are available. And the second part of that sentence is the piece that takes into account the business realities I referenced earlier.
Some smaller retail locations simply may not have a large amount of cash on hand to pay a lottery prize. Some retail locations have policies that limit the lottery prize amount that they can pay, and we understand that. In addition, workplace safety concerns mean that many retail locations limit the amount of cash they have available during some business hours, especially at night or early in the morning.
If a particular store is unable to pay your lottery prize, it’s possible that a larger or busier location may have the funds available to pay it, so you can check there if you’d like. And remember that you’re always welcome to claim any prize you’ve won on an Iowa ticket directly from us here at the lottery, either by mail or in person at one of our five offices around the state.
And of course, prizes of more than $600 have to be claimed directly from the lottery. All the details about how to claim a prize from us, including the types of documentation you’ll need to have with you, are available here.