We’ve heard from several players this month who haven’t received their September VIP Club free-play coupon, and we think we’ve figured out why.
Nearly all those who contacted us have Mediacom or CenturyLink (formerly Qwest) email accounts. Mediacom, CenturyLink and other email service providers routinely update their spam filters to help their customers avoid malicious emails. It appears that the latest security upgrades have kept our emails from getting through. It’s a situation we’ve seen a few times through the years with different service providers as they do their best to protect their customers’ accounts.
If your VIP Club account is linked to an email address that ends in @mchsi.com, @mediacombb.net, @q.com or @centurylink.net, you most likely have not received your coupon for a free play this month. The lottery’s email to you likely got caught at the administrative level by those service providers.
We’ve found a work-around to get the monthly newsletter and free-play coupon through to players with email addresses from those providers. If you haven’t received your coupon yet, please email us at Wmaster@ialottery.com and we’ll try our best to send it to you.
And we’ll keep investigating possible options for better delivery of coupons to our VIP Club members. We know you enjoy getting the coupons and we want them to make it through!