The common denominator among those who have contacted us:
They all have Yahoo! email accounts.
We’ve asked for some input from our web developers here at the Lottery and they’ve let us know that there could be two likely reasons why. First, if you’re a Yahoo! user you might already know that the “delete” and “block sender” buttons are dangerously close together when you’re viewing your emails. What may be happening is that when you've tried to clean out your inbox by deleting emails, you may inadvertently hit the “block sender” button instead for our messages (they come from [email protected]).
Putting [email protected] on your blocked senders list will definitely result in the failure of delivery of your VIP Club coupon, as well as any Winning Numbers lists you subscribe to and possibly other important information about the Lottery or the VIP Club.
If you want to double-check your account to see if that's accidentally happened on your end, access your "blocked senders" list to be sure [email protected] is not on it. If it is, please remove that address from your blocked senders to ensure delivery of your coupons in the future.
However, if you have checked your blocked senders list and we’re not on it, your emails could be getting caught at the administrative level. What this means is that Yahoo! is seeing emails from a lottery coming through to you and, knowing that a lottery is a gambling entity, is flagging them as spam. There unfortunately are disreputable entities out there that send out gambling-related emails and we sometimes get caught in the same filters that are protecting your account from those other messages.
In that case, you’ll need to contact Yahoo! and ask them to deliver any emails from our email address.
If you’ve got any questions about your VIP Club coupon or think you may have been left off the mailing list, feel free to contact us at that Webmaster email address. We'll keep investigating this to see if there is another reason folks may not be seeing their VIP Club coupons each month. We know you enjoy getting the coupons and we want them to make it through!
You're welcome, Al. Glad to hear from you.
Posted by: Mary Neubauer | October 25, 2012 at 04:11 PM
Hello, I too have not received my once a month free play from the iowa lottery for at least this month and last. I was woundering if i was the only one and how to cotact you until i saw this link today. thank you for looking into thls.
Posted by: Al Giza | October 25, 2012 at 04:01 PM
Hi, Stefania. You're always welcome to contact us at [email protected].
MN
Posted by: Mary Neubauer | October 25, 2012 at 12:31 PM
Hi, Larry. Great perspective, thank you for sharing it. You've raised an important point: We do conduct our contests and promotions in different ways and on different platforms to try to offer something that will appeal to a wide range of preferences and interests. Some of our contests are conducted online, for example on Facebook and Twitter, but others are conducted in person, such as the contests we'll offer at Hy-Vee Kitchen locations in Iowa as our nation observes Veterans Day on Nov. 12. So, while one contest may not appeal to you, we hope we'll have another one that will.
Posted by: Mary Neubauer | October 25, 2012 at 12:30 PM
Hi, I'd like to contact you.
Posted by: Stefania | October 25, 2012 at 11:32 AM