We’ve heard from several players this month who haven’t received their September VIP Club free-play coupon, and we think we’ve figured out why.
Nearly all those who contacted us have Mediacom or CenturyLink (formerly Qwest) email accounts. Mediacom, CenturyLink and other email service providers routinely update their spam filters to help their customers avoid malicious emails. It appears that the latest security upgrades have kept our emails from getting through. It’s a situation we’ve seen a few times through the years with different service providers as they do their best to protect their customers’ accounts.
If your VIP Club account is linked to an email address that ends in @mchsi.com, @mediacombb.net, @q.com or @centurylink.net, you most likely have not received your coupon for a free play this month. The lottery’s email to you likely got caught at the administrative level by those service providers.
We’ve found a work-around to get the monthly newsletter and free-play coupon through to players with email addresses from those providers. If you haven’t received your coupon yet, please email us at [email protected] and we’ll try our best to send it to you.
And we’ll keep investigating possible options for better delivery of coupons to our VIP Club members. We know you enjoy getting the coupons and we want them to make it through!
Thanks for letting us know, Lorene. Please see the tips I posted on my earlier answer to Deb about ensuring you can receive communications from the lottery. I'll also have our team look into any coupon issues associated with your account.
Posted by: Mary Neubauer | September 16, 2016 at 03:33 PM
I have a yahoo account and have never received a free play at all.
Posted by: Lorene Hacker | September 16, 2016 at 03:11 PM
Appreciate the update, Deb. I'll have folks look into any issues with your coupon, too. A tip/reminder for everyone: Please double-check the "Manage Profile" settings on your VIP Club account. You need to answer "yes" to receiving communications from the lottery in order to receive your monthly coupon for a free play. And the coupon is now part of the monthly VIP Connection newsletter that club members receive. So, look for the newsletter in your inbox and you'll find the coupon in it. We stopped sending the coupon as a separate email several months ago to help cut down on inbox clutter.
Posted by: Mary Neubauer | September 16, 2016 at 10:29 AM
I have Hotmail and haven't gotten mine for the past few months..... :-(
Posted by: Deb Mineart | September 16, 2016 at 09:10 AM
Thank you for letting us know, Pat!
Posted by: Mary Neubauer | September 16, 2016 at 08:40 AM