We’ve gotten several great questions this week from players about our “Power Cruise™” promotion, so we’ve compiled them here in an overall Q-and-A list so you’ll have the details, too.
Are all Powerball® tickets eligible? Yes, both winning and nonwinning Powerball tickets purchased in Iowa between Feb. 5 and March 29 are eligible for this promotion.
Do I need to keep my Powerball ticket after I’ve entered it in the promotion? You should hold on to your Powerball ticket until the drawing for which it’s eligible occurs because you’ll need your ticket to claim any cash prize you may win in that drawing. But once the drawing has passed and you’ve successfully entered your ticket into the Power Cruise promotion, then you no longer need to keep your ticket. Should one of your entries be selected as the winner of a cruise package, you won’t need to present the tickets you entered in the promotion to claim your prize.
If my entry isn’t selected as a winner in the first drawing, do my entries carry over to the other drawings? Yes. Entries not selected in drawings 1-5 will roll to the next eligible drawing. Entries not selected in the sixth and final drawing will not be eligible for any prize. You can see the drawing schedule on our website.
Do you have to be a VIP Club member to participate? Yes, you must be a member of our free VIP Club to enter the promotion using Powerball tickets that you’ve purchased in Iowa. If you’re not already a member, we recommend that you register for an account first.
I’m a VIP Club member, but every time I try to enter my Powerball ticket into the Power Cruise promotion, I receive this error message: “Application has encountered an error. Please contact support.” Why is that occurring and how can I fix it? Please double-check your VIP Club account to make sure that you have a phone number listed in your profile. We need a phone number to be able to contact you should you win a cruise package. To check for your phone listing, log in to your VIP Club account on our website and then click on the “Manage Profile” link on the left-hand side of the screen. Once there you can add a phone number and update any other contact information as needed.
Is the Collect ‘N Win mobile app available for both Apple and Android devices? Of course! You can find the Collect ‘N Win app in both iTunes® and Google PlayTM. And you can download it here. Don’t have a smartphone? You also can enter eligible Powerball tickets through our VIP Club website, so you don’t have to download the app or have a smartsphone to scan them.
Is there a minimum purchase required? No. Any Powerball ticket (winning or nonwinning) purchased between Feb. 5 and March 29 is eligible. And remember that each ticket can only be entered once – you will not receive more Collect ‘N Win symbols if your ticket has plays for more than one Powerball drawing.
We hope this helps answer your questions! But if you didn’t find the details you were looking for here, let us know by commenting on this post or by sending an email to [email protected].
Hi again, Meagan! An update has been made to the Power Cruise app overnight. One of the fixes that it made has to do with the log-in, which we believe was causing an issue for some older versions of smartphones. You'll hopefully be able to log in and continue utilizing the app!
Posted by: Mary Neubauer | March 02, 2017 at 08:53 AM
Hi, Meagen! Thank you for reaching out to us about this. An update was done this week to the app, and it appears to be causing difficulties for certain older versions of smartphones. A patch is being worked on to fix the issue. But in the meantime, know that you can still enter the promotion by going to our website and entering the information from your tickets. We did our best to provide different ways to enter so people would have options! Would you mind telling me what brand and version of smartphone you have? I'll pass that info. along to the folks who are working on the patch.
Posted by: Mary Neubauer | February 28, 2017 at 01:25 PM
I'm unable to log into the app. I have previously logged in without issue, but as of yesterday when I attempt to choose a state from the drop down menu, it just sits there and does not prompt me to enter my email and password to continue. No error message, just doesn't do anything once I select my state.
Posted by: Meagen Adams | February 28, 2017 at 12:45 PM
Hi, Angie. A couple other people have encountered that situation as well, and it's a very easy fix. You'll just need to log into your VIP Club account and add your telephone number to your profile information there. That has worked for the other folks who have made that adjustment and then their entries have gone in.
Posted by: Mary Neubauer | February 14, 2017 at 03:32 PM
Hi, I have been trying to sign in on line or on the app and I keep getting this after I put in my username and password-Application has encountered an error. Please contact support.
Posted by: Angie Meyer | February 14, 2017 at 09:33 AM