Sales have resumed today in one of our InstaPlay games after it was suspended earlier in the week.
The “Cherry Twist Progressive InstaPlay” game was the only lottery product affected. A system glitch at a lottery vendor caused duplicate plays to be produced in that game during a 25-minute period Sunday morning. As soon as the error became apparent, the game was suspended.
A total of 28 duplicate plays in the game were sold to players from 9:05 to 9:29 a.m. Sunday. Of the plays involved, 8 indicated winnings totaling $23.
If you have questions about what happened, please contact Iowa Lottery Security at 515-725-7900 or Wmaster@ialottery.com. And if you think you have one of the tickets involved in the Cherry Twist Progressive InstaPlay game, take it to one of our regional offices or mail it to us at: Iowa Lottery, 13001 University Ave., Clive, Iowa 50325-8225.
During the game’s outage, its progressive jackpot had been frozen at $4,923.95, the level it had reached when sales were suspended. Now that sales have resumed, the jackpot will again increase with each ticket sold statewide in the game until it is won.
Over the past few days, we conducted reviews on several fronts. Among other things, we made sure that all plays generated Sunday in the Cherry Twist Progressive InstaPlay game were tracked and that the game’s progressive jackpot was not impacted. We’ve monitored sales in our other games to be sure they’ve continued normally. We requested and received an incident report from the vendor involved, and we’ve been assured that the error relating to Sunday’s difficulties has been addressed.
We also completed some additional testing of the InstaPlay system and it appeared to be functioning normally.
After reviewing all those details, we decided today to resume sales in the Cherry Twist Progressive InstaPlay game.
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