As we continue to safely find our way forward during this COVID-19 health emergency, the Iowa Lottery is continuing to restrict public access at our offices, but we’re adding an additional prize-claim option.
Beginning on Monday (June 1), we’ll offer curbside claims by appointment at our offices in Storm Lake, Mason City, and Cedar Rapids. And a week later, on June 8, curbside claims by appointment will begin at lottery headquarters in Clive.
If you’ve won a lottery prize, you also have the option of mailing or shipping your ticket to us if you’d like, and we have a secure dropbox at lottery headquarters. Some people prefer a prize-claim process with no direct human interaction right now, and we understand that. That’s why we’re making a variety of prize-claim options available.
To utilize curbside claims, call the lottery office where you want to claim your prize to make an appointment and receive other details, including the documentation you’ll need to have with you. (Remember that all prizes of more than $250,000 must be claimed at lottery headquarters in Clive.)
Here are our telephone numbers:
Clive: 515-725-7900
Cedar Rapids: 319-395-9313
Mason City: 641-424-6011
Storm Lake: 712-732-6662
(Our How To Claim A Prize page provides a list of the documentation required, including a government-issued I.D., when claiming an Iowa Lottery prize. Direct links to our prize-claim documents are also available on that page.)
Our curbside claims process will be similar to the curbside procedures we’re all using in so many places these days. When you arrive at the lottery office, you’ll park in one of the spaces designated for curbside prize claims and stay in your vehicle. You’ll call the telephone number for the office involved to let staffers know that you have arrived, since the doors to our offices are closed. Please tell the lottery staffer you speak with the number of the curbside claims spot where you’re parked.
A lottery staff member wearing gloves and a mask will then bring prize-claim documentation out to your vehicle and maintain social distance while you complete the necessary forms. The lottery staffer will review the documentation with you, then return to the lottery office to process the claim.
After printing your prize check, the lottery staffer will bring it to you in your vehicle and complete any final paperwork details with you.
Hi, Douglas. I’m sorry to hear that you’re having issues with the mobile app when scanning your tickets. We recommend trying to clear your cache or memory for the app and try again. And, when scanning tickets, be sure to always click/tap on the “Clear Scan Results” button before scanning the next ticket AND before closing the app. Without knowing everything that is in use on an individual’s phone it is hard to say what else may be contributing to the issue. It could be other apps, settings or permissions. We have reviewed the app and its usage since the update, and about 80,000 to 90,000 folks are using it daily. We have only heard from a handful of players who are having difficulty with it. I’m not in I.T. or tech support, but am trying my best to find things that may work to correct the situation, such as clearing the memory or cache and uninstalling and reinstalling the app. We cannot control what else an individual has loaded on their phone that could also be contributing to the issue. For the majority of players, the app is functioning properly. If we think of anything else you can try, we will certainly let you know.
Posted by: Mary Neubauer | June 05, 2020 at 11:38 AM
autofill correction: "when the app was updated in early May"
Posted by: Douglas Cling | June 05, 2020 at 10:03 AM
Since the "scan a ticket" app around hhe early part of May, it has not worked very well. (When it was changed to include lear scan results after each scan.)
Sometimes I can scan a ticket, but often it just acts like it's buffering or trying to load information. If by chance it does let me scan the first ticket, after touching clear scan results,I am never able to move on and check the next ticket, it just has a gray box with a series of dots repeating as if trying to access information, but never does.
This app used to be a great feature to use, so handy to quickly check tickets, but since the change was made, very frustrating! I have gone back to manually checking the numbers.
Not sure if this has been brought to your attention, but I'm fairly certain it is not an issue with my phone. (Android)
Thanks in advance for your input.
Posted by: Douglas Cling | June 05, 2020 at 10:00 AM