As we continue to safely find our way forward during this COVID-19 emergency, we’re making a change starting today in the way prizes can be claimed at the Iowa Lottery’s offices. After a summer of curbside prize claims outside, we’re bringing prize claims back inside our offices by appointment, with some restrictions that apply.
The video above walks you through the process so you’ll know what to expect if you come to see us to claim an Iowa Lottery prize in person. But please remember that we also have other prize-claim options available, understanding that some folks may not feel comfortable with in-person appointments right now. You can continue to mail or ship tickets to us in most instances, and you also have the option of using the secure dropbox at lottery headquarters in Clive.
To make a prize-claim appointment, please call the lottery office where you want to claim your prize to schedule a time and receive other details, including the documentation you’ll need to have with you. Here are our telephone numbers:
Clive: 515-725-7900
Cedar Rapids: 319-395-9313
Mason City: 641-424-6011
Storm Lake: 712-732-6662
If you’re claiming a prize on behalf of a group or have friends or family coming with you, please know that to help maintain social distancing, only the person claiming the prize will be allowed inside the lottery office.
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