An update has just been made to our mobile app that fixes a glitch some players were having when they tried to scan a lottery ticket to see if they’d won a prize.
The update is now live for both Apple and Android devices, and in most cases, if you already have the app on your device (it’s called the Iowa Lottery’s LotteryPlus), there’s nothing you need to do to get the update. But if you’ve shut off automatic updates, you’ll need to enable that for the app so you can get the latest version.
This update has been a long time coming, and it admittedly was a frustrating process to determine what needed to be done to fix the glitch. Not all players were experiencing it, and those that were had dozens of different types of devices, software versions and carriers. The only universal theme is that those having the difficulty primarily appeared to have Android devices.
We also had to make sure that in making this fix, we didn’t inadvertently create a problem in the process players use on the app to enter tickets into our VIP Club drawings.
After a lot of trial and testing, the app update has now been pushed live in the Google Play Store® and Apple iTunes Store®. Please note that if you had saved an ePlayslip in the app, you’ll need to re-create it and save the ePlayslip again once the update has been made on your device.
We’ve had a lot of online discussions with folks as we investigated the update. Thank you to those who shared details with us about the devices and software versions you were using. Your input truly helped in this process!
If you’re not familiar with our mobile app, you can use it to check the results of lotto, scratch and InstaPlay tickets so you don’t have to visit a store or lottery office to see if you’ve won a prize. Other popular ways that people use the app are to enter tickets into our VIP Club drawings, check the winning numbers in recent lotto drawings, and find a lottery retailer near them.
Hi, Barbara. We are not seeing any separate window for checking tickets within the app. There is still just the usual "Scan A Ticket" box that you as the player touch, which brings up the camera view to be able to scan the code on your ticket. Perhaps try deleting the app from your mobile device and then re-installing it to see if that will clear up any difficulties. Restarting your device could help as well.
Posted by: Mary Neubauer | December 21, 2020 at 09:04 AM
I am not sure what y'all did--or why you had to do it...but my check tickets worked FINE before you did it...now I have some strange window on the app to check tickets and it really sucks. It does not work AT ALL! If this is supposed to be some new update--it is a fail for me. Sorry--it is. My app and all was working fine. No clue why you change things. But it is frustrating because --as the saying goes--if it aint broke--
Posted by: Barbara Stanislav | December 18, 2020 at 05:21 AM