An update to our mobile app is now live in the Google Play Store® that fixes a glitch some players with Samsung® phones were having when they tried to scan a lottery ticket to see if they’d won a prize.
The technical snag appeared to only impact Samsung Galaxy S21 mobile phones with the Android 12 operating system.
The players involved said they couldn’t use the lottery’s mobile app to check the results of their tickets. That was the only app function impacted on those phones - all other features on the lottery app, including players' ability to enter tickets into promotions, continued as normal.
The update is now live for Android devices and in most cases, if you already have the app (it’s called the Iowa Lottery’s LotteryPlus), you’ll get the new version automatically. But if you’ve shut off automatic updates, you can go into the Google Play Store and manually update it.
Please note that if you have an Android device and you'd saved an ePlayslip in the app, you may need to re-create it and save it again after the update is made.
Thank you to the players who contacted us and shared details about what you were experiencing with the app. Your input was a big help in this process!
If you’re not familiar with our mobile app, you can use it to check the results of lotto, scratch and InstaPlay tickets so you don’t have to visit a store or lottery office to see if you’ve won a prize. Other popular ways that people use the app are to enter tickets into our VIP Club drawings, check the winning numbers in recent lotto drawings, and find a lottery retailer near them.
Hi, Mark. In the first comment posted to this blog entry, I gave the tips that worked for the two previous folks who needed to take some extra steps so their phones would fully recognize the app update. Please try those on your phone and see if they help. If your phone is still freezing after that, please email our Webmaster account at [email protected] and we'll keep working with you!
Posted by: Mary Neubauer | January 30, 2022 at 09:05 PM
Hi Mary! I'm now seeing a glitch when scanning tickets- I have a Google Pixel 3XL, Running Android Version 12 and your app is up-to-date.
When scanning tickets, about 2 times out of 3 the app freezes and does not return the results. If I get out of the app (go to something else) and then return to the app, it shows the result.
You may contact me if you have more questions- Thanks!
Posted by: Mark Chandler, Lotologist | January 30, 2022 at 06:04 AM
For nearly everyone with the app, the update is happening automatically and all features on it are available right away, including ticket checking. We've heard from two players who needed to do some extra steps, and their fixes worked as well. Here is what they did, from a helpful tips perspective: One man said he updated the app, then completely shut down his phone, waited a minute, and restarted it. His phone immediately was then able to recognize the app update. The second man was having trouble scanning more than one ticket at a time after he made the app update. He uninstalled and reinstalled the app on his phone, and then cleared his cache and memory. He also was then able to proceed without any other issues. Glad it's working!
Posted by: Mary Neubauer | January 28, 2022 at 09:10 AM