We’re working on an update to our mobile app to fix a snag that players with a certain type of smart phone are having when they try to check the results of their tickets.
The technical glitch only appears to impact Samsung® Galaxy S21 mobile phones with the Android 12 operating system. We began hearing from players about the snag after a recent update to those phones.
The players involved say they can’t use the lottery’s mobile app to check the results of their tickets. The difficulty is only impacting the ticket-checking function on those phones -- all other features on the lottery's app, including players' ability to enter tickets into lottery promotions, continue to function as normal.
We’re working on an update to resolve the issue, but we don’t yet have a release date. With any technology, updates and changes over time can cause unexpected tangles. But we know you like the convenience of the mobile app and we want to have all the features on it up and running!
Please bear with us while we continue to work on this fix.
Hi, Carrie. To the best of my knowledge, the mobile app is working successfully on the iPhone X. Here are some trouble-shooting tips to help. Sometimes all it takes is shutting your phone down and powering it back up. But try these steps: 1. Turn off WiFi on your phone and check the app's behavior when using the cellular provider’s mobile data network. Some WiFi installations block access to the lottery website due to policies associated with gambling sites. 2. Please confirm that the lottery app has permission to use your phone's camera (for Ticket Checking) and device location (for Find-A-Retailer). Permissions to use those resources are requested by the app when it is installed, but the user has the option to not grant those permissions. Permissions for Camera and Device Location must be given for ticket checking and find-a-retailer to work. 3. It may be necessary to uninstall and reinstall the lottery mobile app. On your phone, select the icon for the LotteryPlus App and “uninstall.” Perform a full reboot of your phone. Then go back to the app store and install and fresh copy of the LotteryPlus App.
Posted by: Mary Neubauer | January 13, 2022 at 09:13 AM
FYI I’m unable to check tickets with and iPhoneX.
Posted by: Carrie Watson | January 11, 2022 at 10:35 PM
Hi, Toni. If you are successfully receiving a response with the results of your ticket through the mobile app, the results are accurate. In the situations where folks have been unable to check their tickets, they try to utilize the camera screen on their mobile phone, but it never takes the photo or processes it. Essentially, it is unable to complete the process, so a results message for the ticket involved is not provided.
Posted by: Mary Neubauer | January 07, 2022 at 09:20 AM
So I purchased 5 of the same scratch off ticket neither were winners after checking on my phone so is it showing accurately when it does check it? Just asking cause I have that phone.
Posted by: Toni | January 06, 2022 at 04:45 PM
Thanks for the update on working on this. I have been waiting. I just love to check my ticket. I be waiting to hear from you all.
Posted by: linda petersen | January 06, 2022 at 04:39 PM