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September 27, 2022


Hi, Harley. Please be sure that your device is running the most up-to-date version of the app. An app update was released earlier this year by our app vendor to address the issue some Android users reported with the check-ticket function. For some players, the issue went away as soon as they updated the app on their devices. Others found success by following the steps below in this order:

Clear App Cache of LotteryPlus App, delete the LotteryPlus App, fully Power Off the phone. Wait 5 mins. Restart the phone, install the LotteryPlus App from the Google Play store, give it another try.

When I'm checking tickets with the app, it will freeze after one or two or three tickets are scanned. I have to kill it and it will work for one or two more tickets, maybe. I even tried deleting it and reinstalling it from Google Play.

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As the lottery’s vice president of external relations, I’m a member of the senior management team at the Iowa Lottery, where I’ve worked since 1999. I’ve spent my years at the lottery learning as much as I can about all the ins and outs of the lottery industry. I’ll put that knowledge to work here so I can share the behind-the-scenes details with you!