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March 10, 2023


Hi, Hope. The code makes checking the ticket a quick and easy process, but there is a manual way for the ticket to be checked if the code is damaged. If the retailer is not familiar with how to key in the identifying numbers on the ticket, they can call our retailer hotline and someone can help them through the process step by step.

What if the retailer is the one who damaged the ticket and because of that won't redeem it because he scratched the area too hard.

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As the lottery’s vice president of external relations, I’m a member of the senior management team at the Iowa Lottery, where I’ve worked since 1999. I’ve spent my years at the lottery learning as much as I can about all the ins and outs of the lottery industry. I’ll put that knowledge to work here so I can share the behind-the-scenes details with you!