Artificial intelligence may be the future, but sometimes it still gets things wrong!
We heard from a VIP Club member this week who stopped by the lottery’s Clive office, excited to claim a prize she thought she’d won in one of our second-chance promotions.
The only problem? She wasn’t a winner.
So, what happened?
It turns out AI gave her some false hope. We’d sent an email to our VIP Club members letting them know the winners were announced, and encouraging them to check the list on our website. The player’s email service features an AI-powered tool to summarize messages, and it mistakenly told her: “You’ve been drawn as one of the winners of the Iowa Lottery’s latest drawing.”
Unfortunately, that wasn’t the case. And when she arrived at our office, we had to deliver the disappointing news.
This was a first for us, but a reminder that even with all of the new technology out there, there’s no substitute for carefully checking the official details yourself.
As a reminder: We post all of our promotion prize winners at ialottery.com. And if you win, we’ll also contact you directly using the information in your VIP Club account.
So before you celebrate, double-check the official winner list – just to be sure!
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