ialottery blog

Player Mail: Just How Much Did I Win On My ‘Holiday Cash’ Ticket?

We’ve gotten questions from some players this week who wondered how much they had won on their “Holiday Cash” scratch tickets. In case you've wondered the same thing, I'm sharing the details here on the blog. 

Holiday Cash is a $5 game that just debuted Oct. 1 for the holiday season, and its pink-and-purple tickets have a snowflake theme with holiday symbols on them.

The game offers prizes ranging from $5 up to $50,000, but some players have questioned how much they won on their tickets. The play instructions for the game note that if you find three identical symbols when you scratch off your numbers in the play area on your ticket, you’ll win the prize shown for that symbol. The prize legend on the ticket shows that if you find three snowmen, you’ll win $20. If you find three trees, you’ll win $50, and so forth. (We’ve highlighted those areas on the ticket shown here.) 

Some players have said that because the prize legend has “3X” in it, they thought that meant they would win three times the prize amount shown. But the 3X actually refers to needing to find three of the particular symbol shown to win the prize amount involved. If you followed the 3X line of thinking, the top prize available in the game would be $150,000, and that’s not the case.

This is the first time we’ve offered a game with the exact play style featured in Holiday Cash, and we thought that the 3X explanation in the prize legend would help players understand that they needed to find three of the symbols shown to win a prize as opposed to just one of the symbols. But what may be clear to one person can mean something completely different to someone else, and that seems to be the case with this game. Just know that the game does not have a 3X multiplier feature for its prizes.

And as you’re playing the game, if you want to double-check which symbol is associated with a particular number you scratched off from the YOUR NUMBERS section, it’s in the upper left corner of the box around that symbol in the play area.

Holiday Promo Starts Today! 61 Cash Prizes Totaling $125,000 On The Line

Psssst! This blog entry will get you thinking about winning cash for the holidays. :)

A total of 61 cash prizes, including a grand prize of $20,000, will be up for grabs over the next few months in our “Fa la la Loot” holiday promotion that started at 9 a.m. today.

The promotion will have seven drawings and the value of the prizes involved will increase each time. We’ll kick things off with 10 prizes of $500 on the line in the promotion’s drawing on Oct. 24, and that will ratchet up to 10 prizes of $3,000 in the drawing on Jan. 9. A $20,000 grand prize also will be awarded Jan. 9 from any entries not selected in an earlier drawing.

Our players have always told us that cash is king, so we’re giving you lots of chances to win just that during this holiday season!

You can enter the promotion using nonwinning tickets from the 11 holiday-themed scratch games we’ll have available this year. Nine of the games hit the market today and two more will debut Nov. 5.

To enter the promotion, you’ll need to join or already be a member of our free VIP Club. And remember that you can enter through the VIP Club website or by scanning your tickets on our app! 

Here’s the drawing schedule and the prizes that will be awarded:

Can’t You Go Back And Adjust Where The Winning Tickets Are?

We got an interesting email from a player who wondered about the distribution of tickets in our Instaplay and scratch games – and specifically, whether we could go back and adjust where winning tickets are placed. The man wanted us to do that because he wasn’t happy with the results of the tickets he bought.

The short answer is that we definitely don’t and can’t do that. The random distribution of tickets in our games is a central security feature of the lottery. Not even we know which tickets will win prizes in our games, or where those tickets have been distributed.

There generally are more than a million tickets in one of our InstaPlay or scratch games. Tickets are distributed over time, and winning tickets are randomly distributed throughout the entire supply of tickets in a particular game, so they’re available in retail locations over time as the game is for sale.

As our new games roll out, it takes about a week for scratch tickets to be distributed to all stores across the state. Some stores prefer to sell through existing tickets before they begin selling something new, so sales volume is part of the picture.

In ‘Crossword’ & ‘Lucky Letters,’ Words Within Words Don’t Count

We’ve gotten questions this week from a couple of players who thought they’d won bigger prizes than they actually had, and  wondered what they had missed on their tickets. They were playing a “Crossword” scratch ticket and one of the games in “The Lucky Game Book” scratch ticket.

In both instances, the players mistakenly thought that if they completed just part of a word, they could still claim the prize involved.

The first inquiry came from a central-Iowa woman who had played the $100,000 Mega Crossword game. You can see in the picture of her ticket that she had completed the letters S-T-I-C-K within the word YARDSTICK. Now, “stick” obviously is a word on its own, but it was not the complete word on her ticket, so it didn’t count. We’ve included a picture of the instructions for that game, which note that “words within words are not eligible” to win a prize. The woman thought that with that word added in, she should have won $60, but in the end, she had won a $20 prize.

The other inquiry came from a man in eastern Iowa who wondered if he had won multiple prizes on his Lucky Game Book ticket. If you’ve played a Game Book ticket, you know that it has six pages of games in it, and his questions were about the Lucky Letters game. You can see in the picture of the man’s ticket that he had completed the letters R-O-N within the word IRON; the letters H-A-M within the word HAMSTER; and the letters B-A-C-K within the word BACKYARD; and wondered if he should have won a prize on each of those lines. And again, while each of those are words, but they were not the complete play word on that line. 

And to follow the argument of words within words, there would not have been 14 play words in the play area on the man’s ticket, but 17. In that same vein of thinking, the letter “A” on its own is a word, as in: Here is a soda. “I” also is a word, as in: I am here. Would you argue that you should win a prize every time that “A” or “I” appears in that game? Perhaps someone would try to make that argument, but in that scenario, the number of play words in the play area would increase from 14 to a number far, far larger than that.

That scenario also would give different players a different number of chances to win, simply because of the letters that happened to be printed on their ticket. And that would be unfair.

The man had won a $20 prize on a different page of his Lucky Game Book ticket, so he also got a prize check from us along with a letter explaining that words within words aren’t eligible for a prize.

Lottery Ends Sales In One Of Its Scratch Games After Player Reports

Today, we have ended sales in one of our $5 scratch games after two reports from players that tickets in the game appear to have been misprinted. The players each sent a ticket to the lottery that appear to show a misprint in the play area on the “Cash Wheel” scratch ticket they bought.

We take our responsibility seriously to provide our players with accurate information and quality products. And while we have only received two reports of difficulties after more than 720,000 tickets have already been distributed in the Cash Wheel game, we’re removing it from sale out of caution.

Any players who have questions about a Cash Wheel scratch ticket they bought should contact us at the lottery at 515-725-7900 or wmaster@ialottery.com.

The Cash Wheel game began sales on July 2. It’s a $5 game that features a roulette theme. Players try to match numbers on a prize wheel in the play area on the ticket to win a prize.
 
Within the past week, the lottery received by mail two Cash Wheel tickets from players who had questions about them. The numbers printed in the play area on both tickets appear to have shifted to the side as the tickets were being printed, causing a portion of the numbers to be obscured.

Any of our scratch games involve hundreds of thousands if not millions of tickets, and with any printed product, there can occasionally be a misprint. We have chosen to remove the Cash Wheel game from sale because it does not meet our expectations.

As part of our standard verification procedures before a game begins sales, a sampling of the tickets ordered in the Cash Wheel game were reviewed and tested by lottery staffers before the game’s release.

The lottery will work with the company that printed the Cash Wheel game to address this issue. In addition, lottery security staffers will reach out directly to the two players who mailed in Cash Wheel tickets.
 
(As background, the lottery ordered just more than 1 million Cash Wheel tickets, and nearly 721,000 of those had been distributed by this morning, when we ended sales in the game. We asked our retail locations to immediately remove the Cash Wheel game from sale, and lottery sales representatives will then pick up any tickets in that game from the retailers.)

Player Mail: The Ticket I Got Was For The Wrong Drawing …

A player from northeast Iowa contacted us recently after realizing the lotto ticket he bought was for a different drawing than he had expected. The man said it was a good reminder for him to double-check the details involved when he’s buying lottery tickets. He’s right, and it’s something for all of us to remember.

Think about it this way: When you buy clothes, you check that you’ve got the correct size, right? And when you buy fruit, you make sure it’s bruise-free and looks fresh, right? It’s the same thing when it comes to lottery tickets: Double-check that they’re the ones you want.

In the case of the man who emailed us, he bought a Powerball ticket he thought was for that night’s drawing. But when he got home, he realized the ticket was for a drawing 10 days later. That’s a feature we’ve added to our system that gives players more options: You can buy a ticket for the next drawing, for several drawings in a row, or you can skip a couple dates and buy for a future drawing.

So, the man had received a valid ticket, it was just for a few drawings in advance. As I said, the situation is a good reminder. Here are some other pointers:

• If it’s a lotto ticket in a game like Powerball, be sure it’s for the game you want and that it contains the numbers and plays for the drawings you selected. 

• If it’s a scratch ticket, be sure the latex covering is intact and that it covers the entire play area on the ticket, including the “Scratch 2 Cash” area. If you’re buying your scratch ticket from a vending machine, be sure that you receive one ticket and not parts of two tickets. If you receive parts of two tickets, take them to the retail counter right away to get a replacement ticket of the same price as the one you initially tried to buy.

• If it’s a pull-tab ticket, be sure that the perforations along the paper tabs are unbroken.

• If it’s an InstaPlay ticket, be sure it was printed on the spot when you asked for it. The lottery terminal plays a cash register sound whenever an InstaPlay ticket is printed, so listen for that audio when you make your purchase.

And when it comes to protecting your lottery winnings, you can have the earliest impact by signing your tickets when you buy them. That identifies the tickets – and any prizes you may win – as belonging to you!

If you ever have a concern about Iowa Lottery products, we want to hear from you. Two of the easiest ways to reach us are by calling 515-725-7900 or emailing us at wmaster@ialottery.com.

Longtime Friends Split $250,000 Prize

Here’s a story that just brings a smile to my face.

Two longtime friends from southern Iowa have played the lottery together for years, and now they’ve split a $250,000 prize!

Barbara Edmondson and Shirley Andrews of Allerton claimed the 18th and final top prize in our “$250,000 Riches” scratch game. They bought their winning ticket at Soukup First Stop, 400 N. Central Ave. in Allerton.

Shirley, who is 77, admits she’s been giving static to the lottery that it doesn’t ever have any big winners in Allerton – and she thinks she may have to eat her words now!

The two friends said they redeemed a winning ticket at their local store and decided to use their prize money to buy a ticket in $250,000 Riches. They said they were just stunned when they scratched the ticket uncovered the game’s stop prize.

Barbara, who is 82, said her mind went “completely blank” in disbelief. She said she even had trouble dialing her telephone after that!

Shirley says she’s not sure what she’ll do with her share of the winnings, but Barbara has plans for a new set of wheels. She says her current car has 230,000 miles on it, and she deserves a new one.

I love their story, I love their moxie, and I love their friendship. What a heartwarming moment.

Two Big Winners This Week At Same Eastern Iowa Store

 Friday (Aug. 17) Update: The $50,000 prize now also has been claimed! Details below.  

The eastern Iowa community of DeWitt, population 5,322, is seeing a lottery winning streak this week! More specifically, it’s all happening at one store there.

On Tuesday, a Clinton County woman claimed a $30,000 prize she won on a scratch ticket she bought at the Kwik Star convenience store, 1420 11th St. in DeWitt. Sandra Sparlin of Wheatland won one of the top prizes in the “Bonus Crossword” scratch game.

Then Wednesday night, someone who bought a Powerball ticket at that same Kwik Star store won a $50,000 prize! The ticket matched four of the first five numbers and the Powerball.

On Friday, Heather Sloan of Maquoketa claimed that $50,000 prize. She works in DeWitt and said that after she bought a Powerball ticket on Tuesday, she forgot about it for a couple days until she noticed it in her wallet again Thursday night. Heather said that when she got online to check the numbers, she realized she’d won $50,000 and admits she started freaking out – in a good way.

Heather said that she and her husband have both had some car trouble recently, so they’re planning to use the winnings to buy newer vehicles, then tuck the rest away into savings.    

Heather said she’s a huge HGTV fan and likes to watch a show on that network called “My Lottery Dream Home” where lottery winners use their prize money to buy their dream home. She said that her prize may not get her on that show, but her lottery win is still amazing and kind of unreal.   

The winning numbers in Wednesday’s Powerball drawing were: 12-15-28-47-48 and Powerball 16. The Power Play number was 2. Heather’s winning ticket was an easy-pick.

 

 

Happy Surprise: My Ticket Won A Prize When I Didn’t Think It Had ...

Here’s something that could happen to anyone, so we’re sharing the details to do our best to help.

A Davenport player reached out to us after claiming a prize from a scratch ticket she didn’t think had won anything. She wanted to know how she could have won when she hadn’t uncovered enough words on her ticket to qualify for a prize.

The woman was playing one of our most popular products: a “Crossword” scratch ticket. The Iowa Lottery introduced its first Crossword game clear back in March of 2000 and we’ve kept at least one Crossword game on the market in all the years since because people like them so much. We would definitely hear about it if we didn’t have a Crossword game in stores! 

In this player's case, she was playing the “$50,000 Super Crossword” game. She sent us a photo of the winning ticket she’d played, and that image allowed us to pinpoint what had happened. She hadn’t scratched off the entire area on the ticket that contains “YOUR LETTERS.” Those are the letters that you as a player uncover in the word puzzles to try to win a prize.

In the image at right, we’ve circled the area on the ticket where the woman had missed some of the letters she had to play. The “YOUR LETTERS” area is inside a box that is printed on the ticket, and she hadn’t uncovered the entire box, so there were four more letters for her to play. In this player's case, the story ended with a happy surprise!

But as you’re playing our scratch games, be sure that you uncover everything there is to play on a ticket and that you follow the full instructions about how to play.

Help! My Ticket Got Ruined! Can It Still Be Cashed?

An email just came our way from a lottery player whose ticket had somehow gotten damaged, and the person wanted to know if we could still check it to see if it was a winner.  We asked the player to send the ticket to us here at lottery headquarters so we can see if it can still be scanned.

I emphasize the “IF” part of that statement, because in some cases, it may not be possible for us to determine the outcome of a ticket. If it’s ruined/damaged to the point that key information on the ticket is no longer clear, we won’t be able to check the ticket to determine its status.

Here are a couple examples we’ve seen through the years. In one instance, we were able to validate the ticket involved, but in the other, there wasn’t enough information left to go on.

Back in 2015, we got a very funny inquiry from a Waterloo woman who sent us an adorable picture of her dog along with the remains of a scratch ticket that the dog had chewed up. The woman was able to find most of the mangled pieces of the ticket and taped them back together before sending it to us. (That’s the picture you see here.) In that instance, our security team was able to find enough information on the ticket to determine that she had indeed won a $5 prize.

And then in 2016, a player emailed us to say that in the process of trying to steam open a greeting card, she put the card and the lotto tickets it contained in the microwave. When she took the card out, the lottery tickets inside had turned completely black.

That’s because tickets in our lotto games are printed on thermal paper. Heat is used to print the numbers and logos on the front of the ticket. And if you apply heat to an entire ticket, the whole surface will turn black.

In that instance, we unfortunately weren’t able to read anything on the tickets involved to determine if any of them had won a prize.

So, if your lottery ticket ends up getting damaged and you have questions about the prize it may have won, we’ll do our best to help figure that out. Just know that in some instances, that may not be possible.

Iowa Man Wins $300,000 Prize With 4th Ticket He Bought In Game

He won some small prizes on the first three tickets he bought in the game, but it was the fourth one that was a doozy! It brought Cody Heaberlin of Cedar Rapids one of the $300,000 top prizes in the “Colossal Crossword” scratch game.

Heaberlin said he at first thought he’d won a $10,000 prize, but when he had his ticket checked at a local gas station, the clerk told him that he’d won a lot more than that. He said he thought she was messing with him at first! Heaberlin claimed the second of eight top prizes available in the game.

He said that he and his wife just recently bought a home, so a big chunk of the winnings will go toward paying the house off right away.

New Shoes and A Purse In This Lottery Winner’s Future

I think a lot of us can relate to the purchases that this winner has in mind! A northern Iowa woman won a $50,000 prize in one of our scratch games and while she and her husband plan to spend some of the money to pay off their vehicles, she said she has two other purchases in mind for the near future: new shoes and a purse!

Mary Miller of Hampton claimed one of the top prizes in the “Power 5s” scratch game. She bought her winning ticket at Kwik Star in Hampton and claimed her prize at the lottery’s Mason City office.

Mary said that in addition to some fun plans, her win gives her bragging rights at her office. She and her co-workers sometimes buy scratch tickets and see who wins the biggest prize. She’s definitely got that title for now!

New Record Set For IA Scratch-Ticket Sales

We’ve just gotten our sales figures for March, and, holy buckets! We were officially BUSY last month!

Sales of lottery instant-scratch tickets in Iowa set an all-time monthly record in March, helped by the release of “Colossol Crossword,” the game with oversized, double-sided tickets that debuted March 5. 

Scratch-game sales totaled nearly $24 million in March, an increase of more than $900,000 from our previous monthly sales record for those games that had been set a year earlier.

So what’s behind the numbers? We always concentrate on the mix of games that we have in the field, doing our best to keep different colors, ticket designs and price points out there so you’ll have choices. And we like to try new innovations, like double-sided tickets. A scratch game was the first product that the Iowa Lottery sold back when it started in 1985, and scratch tickets have traditionally been our leading sales category. 

Part of the fun for us is investigating new ideas that we think will appeal to players, and then releasing the product to see if our predictions hold true.

The lottery’s top three months for scratch-ticket sales have all been in March, from 2016 to 2018:
        March 2018: $23.96 million
        March 2017: $23.04 million
        March 2016: $22.75 million

We’ve theorized that maybe there’s a spring-fever phenomenon in there, too, that gets us all out and about more in March after a long winter. That could be reflected in our numbers!

Yes! 'Colossal Crossword' Is Now Available Statewide

A new game that is seeing a huge response is now available at lottery retail locations statewide. "Colossal Crossword" is the first double-sided ticket we've released in nearly five years. And it's Iowa's first 8-inch Crossword game, so we're doing our best to deliver the extended playing time you've told us you like!

Colossal Crossword was delivered to retail locations across Iowa last week, so it is now available statewide. Tickets in the game have been selling quickly, and we're doing our best with re-orders to keep it in stores everywhere.

Thank you for checking out the new game!

A Month After His Bday, 21-Year-Old Claims $50K Lottery Prize

An eastern Iowa man is celebrating being 21 – and a lottery winner!

Billie Griffin of Fairfield turned 21 earlier this year. And yesterday, he claimed one of the $50,000 top prizes in the “Super Crossword” scratch game. Billie bought his winning ticket at the Circle B, 111 Main St. in Keosauqua.

Not a bad way to celebrate, that’s for sure! (And on a side note, Billie is an example of why I’m a terrible judge of a person's age.)

:)

Congrats, Billie! Enjoy your lottery win.

Winning Streak Going In Council Bluffs!

We were reviewing prize-claim reports for the month so far and noticed that there’s a winning streak going in Council Bluffs. Four lottery players from that city have won prizes ranging from $20,000 up to $100,000 since Feb. 1 – and two of them bought their winning tickets at the same store!

Amy Church of Council Bluffs got things started on Feb. 5 when she claimed a $30,000 prize on a “Bonus Crossword” scratch ticket she bought at Eddy’s Fas Mart at 611 E. Broadway Ave. in Council Bluffs. Next up was David Kokenge of Council Bluffs, who claimed a $20,000 prize Tuesday in the Lotto America game with a ticket he bought at the Lakeside Ampride, 4040 S. Expressway St. in Council Bluffs.

And then today, two Council Bluffs residents both claimed big prizes, including a woman who bought her ticket at the same store as Amy Church.

Rachelle Hunt claimed a $30,000 prize in the “Bonus Crossword” scratch game with a ticket she bought at Hy-Vee, 2323 W. Broadway Ave. in Council Bluffs. And Makayla Garrison of Council Bluffs topped things off by claiming a $100,000 prize in the “$100,000 Mega XWord” scratch game with a ticket she bought at Eddy’s Fas Mart, 611 E. Broadway Ave.

With five more days to go in February, the city’s winning streak for the month may not be over yet. Only time will tell!

The ‘Lucky Game Book’ Is Now Hitting Stores

Over the past few weeks, we’ve gotten questions from players wondering when a new game book would hit the market, and the answer is: Right now!

Ever since that game book product containing multiple pages of playing space debuted in Iowa back in 2013, it’s been extremely popular with players. We’ve kept a version of it in the marketplace ever since.

“The Lucky Game Book” is the newest one, and it began sales on Oct. 31. Some locations may still have an existing supply of “The Little Black Game Book” in stock, and as those tickets sell through, they’ll be replaced by the new game. The Little Black Game Book hit the market back in February 2016, so we’re nearing the end of that supply of tickets.

 

Player Mail: Can I Still Claim A Prize From This Old Ticket?

A couple players have come to lottery headquarters here in Clive this month with tickets that were expired – meaning the date had passed by which prizes could be claimed in those games. The players wanted to know if we could still cash the tickets anyway. The quick answer is no, and here are the details why.

One of the players had a ticket from a couple years ago and the other had a ticket older than that. In another instance earlier this year, someone sent us a ticket from one of the Iowa Lottery’s first scratch games from the 1980s and wondered if the prize from it could still be claimed.

From a record-keeping perspective, the lottery establishes end dates for its scratch and pull-tab games and the corresponding expiration dates for prizes in them. There also are deadlines for claiming prizes in our lotto games (365 days from the date of the drawing in Powerball®, Mega Millions®, Hot Lotto®, and Lucky for Life®; and 90 days from the date of the drawing in Iowa’s Pick 3 and Pick 4 games).

Technology has changed so much that our equipment today can’t check tickets from years ago. We have to keep on hand a tremendous amount of electronic data so that lottery tickets can be checked and cashed statewide. And simply from a space perspective – physical or electronic – it’s not possible to maintain decades’ worth of the detailed records necessary for a lottery prize to be claimed. Those realities dictate that there are deadlines by which lottery prizes must be claimed.

Money from unclaimed prizes here in Iowa goes into the lottery’s prize pools for future games and promotions, so it will be used to pay prizes, just not those prizes that have expired.

We keep a lot of information on our website to help you track our games and the prizes in them. For our pull-tab and scratch games, we provide: 1.) details about the games currently for sale statewide; 2.) a listing of those games where ticket distribution has recently ended; 3.) the deadlines by which prizes must be claimed in games that have official end dates; 4.) and lists of those games that have ended and in which prizes can no longer be claimed.

For our lotto games, we provide details about our current games available statewide and a list of prizes of $600 or more that are still unclaimed.

Bottom line, if you have won a lottery prize, please claim it quickly so you don’t have to worry about things like games that have ended and prizes that have expired. And keep your winning ticket in a safe place, because you’ll need to present it to us to claim the prize involved!

Where Did My Favorite Scratch Game Go?

We’ve heard from some players recently asking where they can find their favorite scratch game.

You may have noticed that nine new holiday scratch games went on sale Oct. 2 and two more will go on sale Nov. 6. Nonwinning tickets in all 11 holiday scratch games are eligible to win cash prizes in our Secret Santa Play It Again^® promotion.

Because of this, we ask that all of our retailers across the state sell at least some of our holiday scratch games. And since many retailers have limited space to display lottery games, some scratch games must be removed to make room for the new ones. Therefore, we’ve pulled some of our other games for the time being.

Don’t worry, though, we haven’t gotten rid of those other games for good. As you can imagine, the holiday games only run for a short time, so our other games, and their remaining prizes, will be coming back in early January!

Player Mail: What’s That Number Mean After The Name Of The Game?

It’s funny how things can sometimes come in waves, like the questions we’ve gotten this week about a certain set of numbers on our website. The numbers have been on the site for years and we haven’t changed their format, but for some reason, people noticed them this week and wondered what they mean.

I’m referring to the Remaining Prizes page on our website where we list prizes of $100 or more that are still up for grabs in our scratch, pull-tab and InstaPlay games. On that page, you can see the number of larger prizes that have been won and those that remain unclaimed. (The list is updated once daily, Monday through Friday.)

We list games alphabetically on that page but also include other details, such as the price per ticket and the game number. And it’s that number that apparently has people talking.

Our games have names like “$250,000 Riches” or “Black Ice,” but to keep track of them in our databases, each game also is assigned a number. So, $250,000 Riches is game No. 925 and Black Ice is game No. 302. It’s simply an identifying number for that particular game. It doesn’t signify anything else.

We list the game numbers on that page because we often have games with similar names, like these currently on the market: Cash In, Cash Lift and Cash Line. The game numbers help differentiate the details involved and help players easily find the information they’re seeking.

I’ve asked our Web Team to add an additional header on the page so it will be clear that they’re simply identifying game numbers, but in the meantime, this blog entry can answer the question!

Check It Out: Touch-Screen Kiosks Sell Lotto, Scratch & InstaPlay Tickets

 

We did a Facebook Live demo for a sneak peek of them on Monday, and now here’s a video with a more detailed look at the lottery’s new touch-screen kiosks that are being installed in Iowa right now. For the first time, you as the customer can use the self-service kiosks to buy lotto, scratch and InstaPlay tickets on your own. You also can check your tickets at the kiosks, just like you can by using the self-checkers we’ve installed in nearly all of our retail locations. 

Our very first touch-screen kiosk was installed yesterday at Hy-Vee, 1700 Valley West Drive in West Des Moines. You’ll see more of them in the field as they continue to be installed statewide over the next couple months. The kiosks will be in our very biggest, busiest locations to give players there an additional way to buy tickets.

Check out the video above for a quick overview. Here are a few other details about the kiosks, in case you’re wondering: You can use a playslip at the kiosk. The playslip reader is just below the bill acceptor where you put money into the machine (you can see it in some of the video shots). You can redeem lottery coupons at the kiosk and the machine also can read the barcode on any ePlayslips you’ve created using the Iowa Lottery’s app available for both Android and Apple.      
 
We hope you like the new look and features of the kiosks!

Fort Dodge Man Charged In Theft Of Lottery Tickets

 

A Fort Dodge man faces three felony charges following an investigation by the Iowa Division of Criminal Investigation and the Iowa Lottery into scratch tickets that were missing from a Fort Dodge convenience store. Click here to see the full details today from the DCI.

Player Mail: Why Didn't My Frogger Scratch Ticket Win?

We’ve fielded several calls and emails recently from players asking why they didn’t win a prize for uncovering three similar prize amounts on their Frogger scratch ticket, so we thought that we’d share the answer here on the Blog.

Here’s the scenario we’re hearing about: I uncovered two Frog head symbols with a $25 prize attached and a standalone $25 prize amount, why didn’t I win $25?

As both the legend at the bottom of the playing area of the ticket, as well as the detailed rules on the back of the ticket state, you must uncover three identical symbols or prize amounts across all three Frog paths to win that prize.

To put it simply, if the three squares you are questioning do not match exactly, then unfortunately you didn’t win that prize.

In our Frogger game, the Frog head and coin are considered winning symbols and the standalone $ amounts are considered prize amounts.

You can learn more about how to play our Frogger scratch game by watching this short video.

And remember, you can double-check your Frogger tickets by scanning them using our new mobile app.

Have more questions about this or any of our other games? Let us know by commenting below or sending an email to: Wmaster@ialottery.com.

If I’ve Already Won The Jackpot/Top Prize, Can I Still Play?

This question goes in the category of “planning ahead.”

One of our players recently sent us this question: If I win the jackpot, can I still play? The short answer is yes. There is nothing that will preclude you from playing the lottery if you win a lotto jackpot or the top prize in one of our other games.

An obvious part of that conversation, however, includes discussion of the odds involved. There would be long odds of someone winning multiple lotto jackpots. But it is within the realm of possibility.

In any case, we do our best to make the prize-claim process fun and memorable at our offices whenever someone comes to see us!

So, you’re probably wondering: Have there been players who have won more than one top prize in Iowa Lottery games? Certainly, games like Pick 3 and Pick 4, which have smaller top prizes but easier odds to win, have seen lots of repeat top-prize winners. So have our scratch and pull-tab games.

The two men in the pictures here both are repeat top-prize winners in our scratch games. Brandon Kaiser of Cedar Rapids and Clark Voge of Cherokee both claimed multiple scratch-game prizes in  the spring of 2016. 

But to date, no one has been a repeat jackpot winner in Powerball® or Mega Millions®.

 

How DID The Frog Cross The Road?

In this case, on a billboard!

We’re having some fun with our new “Frogger” scratch game with a pair of billboards in Des Moines. The 48-foot vinyl billboards are across the street from each other on S.E. 14th Street just south of the downtown area. And since one of the goals of anyone playing Frogger is to get your frog safely across a busy highway, we decided to put that visual into action with these two billboards.

They went up on Monday and will be on display through July 2. (No frogs were harmed in the process of putting up these messages!)

 ©Konami Digital Entertainment

 

Player Mail: Hey, This Ticket Is Hard To Scratch …

Here’s an interesting point that a player in central Iowa raised with us this week: The woman said she likes to play lottery scratch games and found the security coating on one of the tickets she recently purchased difficult to scratch off. Here are the details we shared with her:

Several factors can come into play with how “scratchable” you may find the security coating on a particular lottery ticket. The surface on which you’re scratching the ticket can have an impact. So can the item you’re using to scratch the ticket, ie., a coin, nail file, etc. The security coating itself also can vary from game to game, and we monitor our tickets for quality-compliance purposes in that regard.

That’s a long-winded way of saying that while a variety of factors can be involved, we’re sorry if the process of playing one of our tickets has frustrated you! As I said in my reply to the woman this week, please feel free to reach out to us if you have feedback and thoughts. Player input lets us know how we’re doing.

In this particular instance, I passed the details she had shared along to our Security Division so they can monitor the situation and be on the look-out for any similar inquiries. 

In addition to the information I shared with the woman, I also sent to her a couple of the plastic scratchers we have here at the lottery that you can use to play our scratch games. They’re ergonomically designed to fit your thumb as you scratch off the security coating on a ticket! We have the scratchers in our regional offices around the state and often hand them out at lottery events, so ask us about them if you’d like one.

The right tools can make all the difference!

Just In Time For Spring: Frogger!

​

 With the return of spring, lots of creatures are hopping around outside … and on the tickets in one of our new scratch games! The “Frogger” game begins sales today in Iowa, bringing with it a fun throw-back look at the early days of video gaming!

This new $5 scratch game comes complete with frogs; cars and trucks the frogs need to avoid as they cross the road; and turtles, alligators and logs the frogs can try to ride across the river to reach the finish line and win a prize. And hold onto your tickets because starting next week, you can use nonwinning Frogger tickets to enter a Play It Again® promotion with cash and merchandise as prizes. 

We filmed this how-to-play video so you can learn more about the new Frogger game. So, get hoppin’ and watch it!

©Konami Digital Entertainment

 

Reminders About How To Redeem Winning Tickets

We got nearly identical questions from Facebook and by email from two different players asking where winning pull-tab tickets can be cashed here in Iowa. Here’s the answer in case you have wondered the same thing:

Prizes in our pull-tab games need to claimed at the retail location where you purchased your ticket, or, for pull-tab prizes of more than $600, at a lottery office. This is due to the individual accounting procedures for those games.

If you don’t remember where you bought your winning pull-tab ticket or you received the ticket as a gift, you can send us an email or call us and we can tell you where the ticket was purchased. We’ll need to know the name of the pull-tab game on your ticket as well as the ticket’s serial number, which is found on the front, right above the bar code.

All tickets in any of the Iowa Lottery’s other games can be redeemed at any lottery retailer across the state, except for prizes of more than $600. Those prizes must be claimed at a lottery office for tax-reporting purposes.

And remember the deadlines for claiming prizes. Scratch and pull-tab tickets are valid for 90 days after the announced end of the game. Tickets in Powerball^®, Mega Millions^®, Hot Lotto^®, Lucky for Life^® and All or Nothing™ are valid for 365 days from the date of the drawing. Tickets in Pick 3, Pick 4 and InstaPlay are valid 90 days from the date of the drawing.

You can find more information about claiming lottery prizes on our website, here.

Supply Of ‘Bingo’ Scratch Tickets Changing Out Right Now

Fans of our “Bingo” scratch games have noticed that there are two versions of the game in stores right now and have asked us why that’s the case. The quick answer is that the supply of tickets in the “Blackout Bingo” game is running low and we needed a new version to replace it, which is called “Bonus Ball Bingo.”

This is the usual process for Bingo and our other popular scratch games like Bonus Crossword, Super Crossword and $100,000 Mega Crossword, but here are all the details:

The lottery has dozens of scratch games for sale at any one time, and throughout the year, we replace ending games with new ones as part of our standard procedures.

Sales in the $2 Blackout Bingo game started back in January 2015. It’s been very popular and tickets in that game are nearly sold out, although some retail locations still have a supply left.

Bonus Ball Bingo is the replacement game for Blackout Bingo. Tickets in this newer version of the Bingo scratch game debuted March 13 and are already on sale in many locations. They’ll be added to our game mix statewide as remaining locations run through their supply of Blackout Bingo. Bonus Ball Bingo has a play style similar to Blackout Bingo, but includes a new feature – Bonus Bingo Balls. There are three bonus numbers you can use to complete any Bingo in Cards 1 thru 4, or if any of your three Bonus Bingo Ball numbers appear on Cards 1 thru 4, you win the corresponding prize amount shown below that Bonus Bingo Ball number.

As of this morning, there are still two top prizes of $25,000 yet to be claimed in the Blackout Bingo game. (There were 21 top prizes available in the game, so nearly all of them have been claimed.) The game will remain on sale until the last top prize in it is claimed or the supply of tickets runs out, whichever comes first.

And remember Bingo fans, Bonus Ball Bingo will be the new version to look for at your favorite lottery retailer.

Player Suggestions For Future Versions Of The 'Game Book'

Our latest version of the “Game Book” remains popular after a year on the market, and two recent suggestions from players about it were really insightful in terms of helping us design future games.

With six pages of games within each ticket, our “Little Black Game Book” offers many ways to win. And in the last few weeks, players have offered suggestions about two of the games that it contains. They referenced “Prize Line Bingo” on page 2 and “In$tant Winner” on page 4.

One player said she knew right away that she didn’t win a prize on the Prize Line Bingo game within the Game Book because she didn’t get a number under each of the Bingo letters in the “Caller’s Card” section. (Those familiar with this game know that they need to complete a B-I-N-G-O line to win a prize.)

After receiving that feedback, we reviewed the specifics of that section with our game-development team here at the lottery. Because numbers are randomly assigned within the Caller’s Card area. there’s no guarantee that you’ll receive at least one of each of the Bingo letters. But we know that one of the reasons players choose our Game Book scratch tickets is for the extended play that they offer. So, the folks on our development team said they’ll make adjustments so that in the future, Bingo games within a Game Book will have at least one of each of the Bingo letters in the Caller’s Card section.

Bingo is just one of the games available within the pages of any Game Book ticket, so there are multiple chances to win every time, but we want to do our best to produce a fun playing experience on each page!

Another player offered a suggestion about the In$tant Winner game within the current Game Book. In that game, one of the ways you can win is if you reveal a prize amount in one of the “Instant Bonus” circles. The nonwinning play symbols in that area include a “dollar,” “piggybank,” coin, etc.

A woman emailed us last week and said she found the dollar-bill symbol in that area confusing. She said she thought she should have won $1 after uncovering that symbol.

We’re reviewing that section and may use different symbols in the future in games with a similar play style. But we’ll make any such adjustments carefully, as there may be as many interpretations about the meaning of symbols as there are people in the world.

Have additional comments or suggestions about our Little Black Game Book? Let us know in the comments section below, or email us at Wmaster@ialottery.com. We always appreciate your feedback!