ialottery blog

No Judgment, Just Help: Problem Gambling Awareness Month

This month, we’re highlighting an issue that can affect people at any time, and for which help is always available in Iowa.

March is National Problem Gambling Awareness Month. During the next few weeks, you’ll see reminders about it across the state. At the Iowa Lottery, we hope that by providing the information, we’ll get the right message at the right time to someone who might need help.

Whether you’re buying a lottery ticket at a store, watching TV, listening to the radio, using a streaming service or going online, you’ll likely see one of the public service announcements we produced along with the Iowa Department of Health and Human Services. Remember that problem gamblers can come from any background and from anywhere. And problem gambling is treatable.

If you ever have questions about problem gambling, free and confidential help is available 24/7 in Iowa by visiting yourlifeiowa.org or calling 1-800-BETS OFF. You can reach someone who cares through text, secure chat, email, telephone or in person.

The hashtag you’ll see during the next month is #PGAM2023, with messages from public health officials, treatment experts and lotteries across the country. By working together, we’ll emphasize that through awareness plus action, help can be provided to those who need it.

He’s Always Working: Meet Dave, The Iowa Lottery’s Newest Team Member

A new team member has joined the Iowa Lottery, and you may have already been helped by his work.

His name is Dave and he’s a chatbot. When you visit ialottery.com, you now see a blue chat symbol in the lower right corner of the screen. The symbol tells you that the Iowa Lottery has a digital assistant available to help answer questions.

If you click on the symbol, the chatbot screen opens. Five popular search topics come up, or you can use the screen to type in your own question.

Now, Dave obviously isn’t a real person. Chatbot software uses artificial intelligence to mimic a conversation. Statistics show that nearly 70 percent of global consumers have used a chatbot in the past year, and the use of chatbots continues to rise.

Best-practice tips say that a chatbot should have a name and personality in line with the organization it represents. We wanted our chatbot to be friendly and engaging with an obvious Iowa connection.

So, you’ll notice that Dave is definitely an Iowa bot, and he’s got a happy smile.

Dave can already answer more than 200 questions about the Iowa Lottery and its products. As we see new questions being asked through the chat screen, we add in more answers.

Our goal in adding a chatbot to our website is to help you easily find information about the Iowa Lottery and its products. The bot helps us deliver customer service 24/7, even at times when our offices are closed.

So why is our chatbot named Dave? Go ahead, ask him. He can tell you. He’s got thoughts about the weather, too. But Dave's main purpose is that he knows a lot of in-depth details about the Iowa Lottery.

Welcome to the lottery team, Dave!

On Veterans Day: We’re Grateful For This Extra Help For Iowa Veterans

This Veterans Day, we’re thankful for some additional help that Iowa provides to those who have served. It’s an Iowa success story that not every state has.

I’m talking about the Iowa Veterans Trust Fund (IVTF), which was created here in Iowa to provide additional help to veterans and their families beyond federal veterans benefits. It feels good to know that Iowa has a solution like this in place and we have the opportunity to be a part of it.

A portion of the proceeds raised from the sale of lottery tickets in Iowa goes to the IVTF each year. Since lottery proceeds were first dedicated to that cause in 2008, the Iowa Lottery has raised nearly $37.4 million for the IVTF.

If you’re an Iowa veteran or the family member of an Iowa veteran and you’re looking for more information about the IVTF, you can visit va.iowa.gov and click on the Trust Fund link under the Benefits tab.

There, you’ll find the categories for assistance through the fund as well as a copy of the application form. You’ll need to start an application for assistance from the Trust Fund at your local County Veterans Office. (There is a veterans office in every county in Iowa.)

While the Iowa Lottery raises money for the Veterans Trust Fund, applications for assistance through the fund are approved by the Iowa Commission of Veterans Affairs. Click on the video above to hear two long-time members of the commission share the story of their own service and why the IVTF matters so much to them.

FY 2022 Results: Lottery Proceeds Top $97 Million, Near Previous Year’s Record

The Iowa Lottery’s annual results are out today, with sales, proceeds to state causes, and prizes to players all finishing near the previous year’s record highs despite strong inflationary headwinds in recent months. Fiscal year 2022 ultimately yielded the lottery’s second-highest results in its 37-year history.

The preliminary figures show that the Iowa Lottery generated $97.9 million in proceeds to state causes in the fiscal year that ended June 30. Annual lottery sales in FY 2022 were $432.7 million, while prizes to players totaled $274.2 million. Lottery sales commissions paid to the local Iowa businesses that sell tickets totaled $28.3 million for the year.

FY 2022 is just the second time that annual Iowa Lottery sales topped $400 million and the third time that its total proceeds to state causes exceeded $90 million.

High fuel costs have historically had the most direct impact on the sale of lottery scratch games, and that was evident again in FY 2022. Fuel prices in Iowa began to climb in the spring and by mid-May, the average retail diesel price was above $5 a gallon and retail unleaded gasoline had topped $4 a gallon.

Scratch-ticket sales in May were down 17.5 percent compared to the same month in 2021, and down 14.7 percent in June compared to the same time period the previous year.

Annual scratch-ticket sales were down 7.5 percent in Iowa, with the product category representing about 2/3 of total Iowa Lottery sales.

At the same time, the lotto category was positively impacted by the Powerball® and Lucky for Life® game groups’ decisions to increase the number of weekly drawings in those games. In July 2021, Lucky for Life moved from two drawings per week to daily drawings. In August of that year, Powerball moved to three drawings per week with the addition of Monday drawings.

Both games saw marked sales increases in FY 2022, with Lucky for Life sales increasing 45.3 percent and Powerball sales increasing 22.2 percent.

The biggest prize won in Iowa for the year was a $2 million Powerball prize claimed in January by a New Hampton woman.

The Top 10 retailers for lottery sales were in seven different communities, with the Hy-Vee on Johnson Avenue in Cedar Rapids topping the list. That store sold more than $1.2 million in lottery tickets during FY 2022.   

Another highlight for the year was the $2.5 million the lottery raised for the Iowa Veterans Trust Fund to benefit our state’s veterans and their families. The lottery now has raised more than $34.8 million for the Veterans Trust Fund since it began providing proceeds to that cause in 2008. The lottery also raises proceeds for the Public Safety Survivor Benefits Fund and Department of Corrections Survivor Benefits Fund, which help with insurance costs for the families of Iowa peace officers, fire fighters and corrections employees who die in the line of duty.

Here is a year-to-year comparison of annual sales by lottery product.

Product	FY 2022 Sales	FY 2021 Sales
Scratch games	$293.1 million	$316.9 million
InstaPlay games	$23.4 million	$23.5 million
Pick 3	$9.3 million	$9.5 million
Powerball	$53.1 million	$43.4 million
Mega Millions	$20.4 million	$29 million
Pick 4	$5.6 million	$5.5 million
Lucky for Life	$8.1 million	$5.6 million
Lotto America	$7 million	$6.4 million
Pull-tab games	$12.7 million	$12.8 million

Where Are We Going Next? The List Is On Our Events Page

As the summer goes on and we’re making more stops around the state on our Explore Iowa tour, we’ve gotten questions from some folks asking if we’ll make it to their area.

The short answer is that we’re continuing to add new stops over time and we’re doing our best to hit all areas of Iowa. Our campaign is called Explore Iowa, after all!

To see the list of our upcoming events, please visit the Special Events page on our website here.

Some of the events are at retail locations while others are at football games, baseball games, local festivals and auto races.

We’ve already been to Waverly, Fort Dodge, Des Moines, Mason City, Council Bluffs and Davenport, to name a few. This week we’ll be in Cedar Rapids, Waukee and Cedar Falls.

We’ll keep updating the list of events as summer goes on. At some of the stops, we’re doing special presentations to highlight the Iowa Veterans Trust Fund, one of the most important beneficiaries of lottery proceeds to state causes.

We sell tickets in our Explore Iowa scratch game at each stop, and all lottery products are available at the events at retail locations. And yes, our prize wheel is there! With a qualifying purchase, you can spin the wheel to win lottery merchandise.

What’s The Breakdown On Every $1 Spent On Lottery Tickets?

Here’s a player question that came our way, wondering about the breakdown of the money from every $1 spent on lottery tickets in Iowa.

We keep a chart showing that on our website. The money breaks down into four categories, the biggest of which is prizes! (Without prizes to players, there obviously wouldn’t be a lottery for long!)

Prizes are followed by proceeds to state programs, commissions to the local businesses that sell lottery tickets, and the daily costs of running the lottery.

In addition to that bigger picture, we also pinpoint the state programs that currently receive lottery proceeds, and how those proceeds have been used over time. The use of the money raised by the lottery for state causes has changed several times since the Iowa Lottery’s start back in 1985, so we keep a historical list as well as a current list on our website.

We do our best to break things out into clear categories with easy-to-navigate graphics and direct links where you can learn more. The details involved are interesting, and it’s our job to provide transparency about the lottery enterprise that has raised more than $2.2 billion -- and counting.

Evidence That Iowans Believe In Luck

Here’s a fun look at the passage of time, proving that Iowans really do believe in luck.

In 2015, metal sculptures in the shape of four-leaf clovers were installed around the Iowa Lottery’s headquarters building in Clive as part of the Art in State Buildings program. The sculptures are a light-hearted representation of lottery luck and people have had fun posing next to them through the years.

One clover in particular gets a lot of attention from visitors to the lottery. It’s a copper clover near the front doors of the building, and many people touch it for luck as they go by.

One of the clover leaves demonstrates that Iowans are hoping they can borrow some of its luck! The front edge of the leaf shows the impact of lots of hands reaching out to it.

So in this month when we celebrate St. Patrick’s Day, here’s hoping that luck comes YOUR way. (And the clover will be here on your next visit!)

Recognizing, Remembering & Helping Veterans Through The Veterans Trust Fund

As we recognize Veterans Day this week, we also can take heart in the extra help Iowa makes available to our state’s veterans and their families through a special program that isn’t available in a lot of other places. 

It’s the Iowa Veterans Trust Fund, and we at the Iowa Lottery are proud that a portion of the proceeds raised from the sale of lottery tickets in Iowa goes to the Veterans Trust Fund each year. We just made our latest annual transfer of $2.5 million to the IVTF, and that brings the lottery’s total proceeds through the years to that program to nearly $32.4 million.

That’s help right here at home for those who have given so much for our country. The IVTF was started years ago to help fill in the gaps in federal veterans benefits by adding state help to the mix. It feels good to know Iowa has a solution like that in place, and we get to be a part of it.  

If you’re an Iowa veteran or the family member of an Iowa veteran and you’re looking for more information about the IVTF, you can visit va.iowa.gov and click on the “Trust Fund” link under the “Benefits” tab. There, you’ll find the categories for assistance from the fund as well as a copy of the application form. If you’d prefer an option to speak with someone, you can call the Iowa Department of Veterans Affairs toll-free at 800-838-4692 or contact your local County Veterans Office. (There is a veterans office in every county in Iowa, but please be aware that office hours and other operating details may have changed right now during the COVID-19 emergency.)

While the Iowa Lottery raises money for the Veterans Trust Fund, it’s the Iowa Commission of Veterans Affairs that approves applications for assistance through the fund. Perhaps more than any other, it’s commision members' perspective that matters in terms of the impact that the Trust Fund has had in Iowa. Click on the video below to hear two members of the commission share the story of their own service to our country and why the IVTF matters so much to them.

From A Player: I’m Mad. That Store Said I Couldn’t Use A Debit Card.

A man who recently contacted us was mad that he couldn’t use a debit card at a local store to buy lottery tickets. The answer to his question isn’t whether it’s legal to do that in Iowa, but whether the location involved wants to allow it.

Here’s the background: State law in Iowa allows lottery tickets to be purchased with cash, debit cards, checks and gift cards, but a retail location isn’t REQUIRED to accept any form of payment if it doesn’t want to do so.

Real-world details including card fees and payment verification are part of the daily picture for retailers, and at the Iowa Lottery, we understand that. Businesses have their own payment policies, so check with the store involved if you have questions.

Another important point to remember is that it is illegal in Iowa for credit cards to be used to purchase lottery tickets.

Iowa Lottery Meets Budget Targets In Latest Fiscal Year

We've released the Iowa Lottery's annual results today, with its sales, proceeds to state causes, and prizes to players all meeting budget targets for fiscal year 2020 even amidst the COVID-19 pandemic.

It’s gratifying to be able to look back at the past 12 months – and particularly the months of the public health emergency – and see that we’ve been able to adapt and deliver on our promise to responsibly generate revenue for important Iowa causes.

The preliminary figures today show that the lottery generated $81.5 million in proceeds to state causes for the year. Annual lottery sales in FY 2020 were $372 million, while prizes to players totaled $236.3 million. Lottery sales commissions to the local businesses statewide that sell its tickets totaled $24.3 million.

All of those figures are understandably down a bit from the previous year’s numbers. The lottery’s FY 2020 results were largely impacted by two main factors: the COVID-19 pandemic and a relative lack of big jackpots in national lotto games.  

The jackpots in Mega Millions® and Powerball® both repeatedly climbed into the stratosphere in fiscal year 2019, with the Mega Millions grand prize in particular reaching more than $1.5 billion in October 2018, the largest jackpot in the history of that game. But in FY 2020, both games’ jackpots were won more often at lower levels ($40 million to $100 million). That meant lower overall sales in both games, and the COVID-19 emergency impacted the lotto category even more, with sales in lotto games nationwide falling during the pandemic.

But at the same time, scratch-game sales in Iowa had a strong year. Scratch games sold well throughout FY 2020, including during the months of the pandemic. Iowans who suddenly had a lot of time at home made scratch tickets part of their entertainment options along with the puzzles, board games and bicycles that have been selling at such high rates they’re now in short supply in many places.      

Scratch-ticket sales in Iowa have set annual records each year since FY 2015, and did that again in FY 2020, totaling $262.4 million. That’s an increase of $11.8 million from the previous year’s total for that product.

The lottery retailer with the highest sales in Iowa for the year was the Hy-Vee at 1843 Johnson Ave. NW in Cedar Rapids. That store sold more than $911,000 in lottery tickets in FY 2020.

The largest lottery prize won during the year in Iowa was $1 million, and two players each claimed that amount. Shane Saxen of Correctionville claimed a $1 million Powerball prize in March, and a group of five friends from Eldora calling themselves "Just Us" claimed a $1 million Mega Millions prize in December.

If I Spend $1 On A Lottery Ticket, How Does That Help Iowa?

We’ve added a new page on the Iowa Lottery’s website that answers a couple of the questions we receive the most: How is the money spent on lottery tickets used in our state, and what kind of help does that mean for Iowa? 

The new page can be found under the “Lottery Gives Back” link on our homepage. It replaces the previous “Where The Money Goes” page we’d utilized for a number of years. The details on the previous page focused on the historical use of lottery proceeds since the Iowa Lottery’s start in 1985. The new page expands on that.

At the top of the new page is a breakdown of how each $1 spent on lottery tickets in Iowa is used. The figures currently listed are for fiscal year 2019, and we’ll update that with each new year’s results as we have them. The biggest share of the money in FY 2019 of course went to players, with 62 cents on the dollar going to pay prizes. The second-largest category was proceeds to state causes, with 24 cents on the dollar going directly to Iowa programs.

Below those details are graphics that highlight how lottery proceeds help Iowa. You’ll find direct links there that you can use to learn more about the state programs that receive funding from the Iowa Lottery.

At the bottom of the page is a list of the programs that received lottery proceeds in the past, but are no longer current recipients. We hope that by dividing out the current and past uses of lottery proceeds, we’re clearly defining how the Iowa Lottery makes a difference in Iowa.

Additional Prize-Claim Option Coming Soon

As we continue to safely find our way forward during this COVID-19 health emergency, the Iowa Lottery is continuing to restrict public access at our offices, but we’re adding an additional prize-claim option.

Beginning on Monday (June 1), we’ll offer curbside claims by appointment at our offices in Storm Lake, Mason City, and Cedar Rapids. And a week later, on June 8, curbside claims by appointment will begin at lottery headquarters in Clive.

If you’ve won a lottery prize, you also have the option of mailing or shipping your ticket to us if you’d like, and we have a secure dropbox at lottery headquarters. Some people prefer a prize-claim process with no direct human interaction right now, and we understand that. That’s why we’re making a variety of prize-claim options available.

To utilize curbside claims, call the lottery office where you want to claim your prize to make an appointment and receive other details, including the documentation you’ll need to have with you. (Remember that all prizes of more than $250,000 must be claimed at lottery headquarters in Clive.)

Here are our telephone numbers:

Clive: 515-725-7900
Cedar Rapids: 319-395-9313
Mason City: 641-424-6011
Storm Lake: 712-732-6662

(Our How To Claim A Prize page provides a list of the documentation required, including a government-issued I.D., when claiming an Iowa Lottery prize. Direct links to our prize-claim documents are also available on that page.)

Our curbside claims process will be similar to the curbside procedures we’re all using in so many places these days. When you arrive at the lottery office, you’ll park in one of the spaces designated for curbside prize claims and stay in your vehicle. You’ll call the telephone number for the office involved to let staffers know that you have arrived, since the doors to our offices are closed. Please tell the lottery staffer you speak with the number of the curbside claims spot where you’re parked.

A lottery staff member wearing gloves and a mask will then bring prize-claim documentation out to your vehicle and maintain social distance while you complete the necessary forms. The lottery staffer will review the documentation with you, then return to the lottery office to process the claim.

After printing your prize check, the lottery staffer will bring it to you in your vehicle and complete any final paperwork details with you.

Shout-Out To Our Pets In This Time Of Crisis: Tomorrow Is National Pet Day!

They’re hanging out with us during this time of self-distancing – often while interrupting our conference calls and video chats – and we love them for it! So it seems like perfect timing that tomorrow is National Pet Day (but the date was actually set a long time ago).

That’s according to the National Day Calendar™, the website that tracks unusual national days and has a day for just about everything.

We all could use some lighter news to help raise our spirits right now, so tomorrow let’s remember to celebrate our pets, four-footed and otherwise! I’ve included here photos of the pets that belong to a couple of my co-workers at the lottery. (And now I’ll have to apologize to my crazy little dog for not including his picture here. But I couldn’t play favorites, now then, could I?)

The National Day Calendar folks remind us to use tomorrow as a time to do a few checks on our pets and help out those animals currently in shelters.

• Go through your pet’s toys and throw out any that are no longer safe.
• Remember to keep cords and toxins secure and away from your pets.
• Verify that your pet’s vaccinations are current and schedule an appointment when your vet’s office is open next for an update if that’s needed.
• Check your pet’s collars to ensure tags are secure and that the contact information you have on the tags is current.
• Take supplies to your local shelter for the animals there. And/Or, consider adopting a pet!

I wish everyone (and their pets) a good weekend. Please be well!

Have Iowa’s Back: Participate In The 2020 Census

During the next couple months, you’ll see messages from us at the Iowa Lottery reminding everyone why it’s so important that we help our state by completing the 2020 Census.  

For the next two weeks and again for two weeks in May, the lottery will run special messages on its lotto tickets encouraging everyone to participate in the Census. We’ll also have Census messages on the display screens at our lottery terminals and self-service kiosks where you buy tickets.

If you buy a lotto ticket this week in a game like Powerball® or Mega Millions®, look at the top. We hope the message you see there is self-explanatory:

Make Iowa count! Complete the 2020
Census online or by phone or mail.

The Census is a once-in-a-decade count that gives a snapshot of our nation about who we are and where we live. The results of the Census are used to make any number of critical decisions, like where communities should build new schools, where new roads are needed, and how hundreds of billions of dollars in federal funding should be spent in programs including Medicaid, Head Start, and the Supplemental Nutrition Assistance Program (SNAP).

The Census also determines the number of seats Iowa has in the U.S. House of Representatives and is used to draw the boundary lines for Congressional and state legislative districts.

In a nutshell, a complete and accurate Census count helps ensure that we as Iowans receive the political representation we deserve and that our taxpayer dollars are spent in a way that helps our state.

Iowa had top ranking in 2000 in getting its residents counted, with 76 percent of households in the state returning their Census forms. And in 2010, Iowa helped lead the way in the mail-in process for the Census, with 78 percent of households sending back their forms.

Earlier this month, U.S. households began receiving official Census Bureau mail with details about how you can complete the 2020 Census online, by phone or by mail. And if a count hasn’t been submitted for your household by later this year, Census staffers will visit homes from May to July to help make sure everyone is counted.

The Census Bureau is required by law to deliver its counts to the president and Congress in December.

So please take a few minutes to complete your Census form. Be counted for Iowa!   

Powerball & Mega Millions Changing, We’re Offering Free Plays For “Multi-Draw” Tickets Involved

***This blog entry has been updated to include details about changes to the Mega Millions game that were announced on Friday, April 3, and to include a direct link to the web page with the claim form for free-play requests.***

After earlier changes were announced in Powerball®, the Mega Millions® game is now making similar adjustments. The deepening COVID-19 pandemic and its impact on everyday life is behind it all.

In both Powerball and Mega Millions, the starting jackpot amount will be eliminated along with any minimum amount that the jackpot will grow between drawings. Instead, both amounts will be determined on a drawing-by-drawing basis and announced ahead of the next upcoming drawing.

The adjustments are needed to ensure that ticket sales in both games can support their jackpots and other prizes. The deepening COVID-19 public health emergency has drastically impacted life for us all and altered normal consumer behavior, including ticket purchases in Powerball and Mega Millions. Interest rates also have declined amidst the health crisis, and that in turn drives down the annuity amount of the games’ jackpots.

The timing of the changes in each game is slightly different, based upon its drawing schedule. (Mega Millions drawings are at 10 p.m. on Tuesdays and Fridays, while Powerball drawings are at 9:59 p.m. on Wednesdays and Saturdays.)

In Mega Millions: The jackpot for tonight’s drawing remains at an estimated $121 million annuity, $96.7 million lump-sum option. If the jackpot is won tonight, it will reset to a guaranteed $20 million for Tuesday’s drawing (April 7). If there is no jackpot winner tonight, the game’s grand prize will roll to an estimated $127 million annuity for Tuesday. From that point on, the game’s starting jackpot and the rate at which the jackpot increases will be based upon sales and interest rates, with no fixed minimums.

In Powerball: The jackpot for tomorrow night’s drawing remains at an estimated $180 million annuity, $144.8 million lump-sum option. If the jackpot is won tomorrow, it will reset to a guaranteed $20 million annuity for Wednesday’s drawing (April 8). If there is no jackpot winner tomorrow, the game’s grand prize will roll to an estimated $190 million annuity for Wednesday. From that point on, the game’s starting jackpot and the rate at which the jackpot increases will be based upon sales and interest rates, with no fixed minimums.

The leadership of the Powerball Product Group and the Mega Millions Consortium, which are made of up the member-lottery directors in each game, will determine the jackpot details for it.

We know that some of our players may have used the “multi-draw” option to purchase plays in upcoming Powerball and Mega Millions drawings. Those plays, of course, are still valid, but are now impacted by the upcoming jackpot changes.

As a goodwill gesture, we’re offering those players free-play coupons for use in future drawings of the game they played. To be eligible for free-play coupons: 

• In Mega Millions, an Iowa Lottery player must have purchased a multi-draw ticket no later than 4 p.m. today (April 3) for a Mega Millions drawing held on April 7 or later. 
• In Powerball, an Iowa Lottery player must have purchased a multi-draw ticket no later than 4 p.m. yesterday (April 2) for a Powerball drawing held on April 8 or later.

Details about the free plays along with the form you’ll need to complete and send to us to request free-play coupons are available here on the lottery's website.

I’ll add in just a quick personal note to close out this blog entry: I know that these Mega Millions and Powerball changes are coming on top of the many, many other changes that we’re all experiencing. Just know that they’re not being made on a whim or at random. They're being made because the games and the prizes they offer are based upon mathematics. And there simply aren’t enough ticket sales occurring to continue the games in their previous format.

We understand that folks have much more important issues on their minds these days than purchasing lotto tickets, and in many instances, they're simply not in a position to buy them at all. Safety is what matters now, and all of us getting through this together.

But in the meantime, changes have to be made on many different fronts, including in these two games.

How You Can Claim Prizes & Contact Us

Here's a quick recap of how you can claim a prize and contact us right now. Thank you for all YOU are doing to help keep Iowa safe!  

One-Stop Site For COVID-19 Information In Iowa

We’ve gotten questions from folks asking coronavirus questions that weren’t directly related to the lottery, and while we may not have had the information they were seeking, we were able to direct them to the same site I’m sharing with you here. 

It’s the COVID-19 in Iowa site, and it provides details and links all in one spot to the information we’re all looking for right now, including the current status of cases in our state, symptoms to look for if you think you have the disease, and ways to help prevent its spread.

At the bottom of the page are links to sites for information related to employment, transportation, travel, education, and business, among others.

We wish everyone a safe and happy weekend. Be well out there!

The Look Of The Iowa Lottery In Your Local Store Will Change Next Year

One of the biggest projects we undertake here at the Iowa Lottery reached an important milestone today, and it means that the look of the Iowa Lottery will get an update next year.

The lottery itself won’t change, and we’ll still have the products you expect on the market. But much of the equipment now used here in our state to sell and cash lottery tickets will be replaced.

The project was discussed during today’s meeting of the Iowa Lottery Board, a public meeting held via teleconference due to the ongoing public health emergency. The Board voted 5-0 to allow the lottery to proceed with contract negotiations for a new statewide gaming system with Scientific Games International (SGI), a company based near Atlanta. The company was selected following a public and months-long competitive bid process.

Like any technology, lottery equipment needs to be replaced over time. Most of the lottery equipment now in the field in Iowa has been in use since 2011.               

SGI also supplies the Iowa Lottery’s current gaming system, and the lottery’s contract for it expires in July 2021. So during the next 15 months, new equipment for Iowa will be manufactured, and then our existing system will be changed out for a new version.

We’ll flip the switch to Iowa’s new lottery gaming system on July 11, 2021. Like our current system, it will link all 2,400 retail locations in Iowa where lottery tickets are sold. The gaming system includes a central communications backbone as well as the lottery terminals, self-checkers, self-service kiosks, and lighted jackpot signs in the local businesses where you buy lottery tickets.

I’ll emphasize again that with the new system, you’ll still be able to buy lotto tickets in Powerball, Mega Millions and your other favorites. And of course we’ll still sell scratch, pull-tab and InstaPlay games. But the machines that print and cash your tickets will change next year and the lotto and InstaPlay tickets you buy will probably look a little different once the new system begins use.

We’ll have more updates as the go-live date gets closer, but now you know to be on the lookout for cool, new lottery equipment next year!

(And you may have already seen our updates about the Iowa Lottery’s efforts to protect against the spread of COVID-19 illnesses as we continue doing business with safety first, but if not, please check out our Q-and-A here.)

Q&A About Lottery Restrictions To Keep Safety First

This FAQs list was updated on Friday, May 29, to include the latest details.   

We've gotten questions about the new restrictions in place here at the Iowa Lottery as we all do our best to put safety first during this public health emergency. To provide the same details to everyone, I'm including a list of those questions and the answers to them here on the blog. 

The lottery is open for business, but we’ve made some changes to our daily operations to help achieve social distancing and slow the spread of COVID-19 illnesses.

Q: Is the Iowa Lottery closed?

A: We're open for business, but we have additional restrictions in place. Public access to lottery offices is restricted to email and telephone only. Players are welcome to mail or ship tickets to us to claim most prizes. And, beginning June 1, we’re offering curbside claims by appointment at our offices in Storm Lake, Mason City, and Cedar Rapids. Curbside claims by appointment will begin June 8 at lottery headquarters in Clive. In addition, we have a secure dropbox available at our headquarters building. 

Q: As a member of the public, how do I reach you?
A: The Iowa Lottery can be reached during its regular office hours by email at wmaster@ialottery.com, using our contact us form, or by phone at 515-725-7900. We also are available on our social media sites.

Q: If I've won a prize, how can I claim it?
A: All lottery prizes won in Iowa of more than $600 must be claimed directly from the Iowa Lottery, but players are welcome to claim a prize of any size directly from us. In most instances*, customers can mail or ship a ticket to us at:

Iowa Lottery
13001 University Ave
Clive, IA 50325-8225

In addition, beginning June 1, we’re offering curbside claims by appointment at our offices in Storm Lake, Mason City, and Cedar Rapids. Curbside claims by appointment will begin June 8 at lottery headquarters in Clive. We also have a secure dropbox available at our headquarters building in Clive.

If you want to utilize curbside claims or our dropbox, please contact us for the details involved.

*All prizes of $1 million or more as well as some special merchandise prizes must be claimed in person at Iowa Lottery headquarters in Clive. If you're the lucky winner of one of those prizes, please contact us and we'll make an appointment so you can claim it. For all other prizes, there are the claims options listed above at this time.

Q: What if I don't want to mail or ship my winning ticket to you?
A: We know this can be frustrating. What once would have been routine and fun, like meeting with our winners and celebrating their wins, now is an interaction that could threaten the health of everyone involved. We're working to best find our way safely forward, and know you are, too.

Beginning June 1, we’re offering curbside claims by appointment at our offices in Storm Lake, Mason City, and Cedar Rapids. Curbside claims by appointment will begin June 8 at lottery headquarters in Clive. We also have a secure dropbox available at our headquarters building in Clive. Prizes will not be paid immediately through the dropbox, but rather, claims will be processed in accordance with our virus-mitigation procedures. The dropbox is under 24-hour surveillance as part of our security requirements.

If you want to utilize curbside claims or the dropbox option, please contact us for the details involved.

Q: Where can I find the winner claim form?
A: Full details about claiming Iowa Lottery prizes, including links to the Iowa Lottery's Winner Claim Form and required tax documents, are available on the How To Claim A Prize page here on our website.

Q: What if I'm having difficulty with your website?
A: If someone has trouble accessing our website, they are welcome to call or email us and we will answer their questions. We can send prize-claim documentation to you if you're having difficulty downloading the information from our website.

Q: With public access restricted at lottery offices, is there a way I can check my ticket without going to a retail location?
A:  The Iowa Lottery has a mobile app you use to check the results of lotto, scratch and InstaPlay tickets from wherever you are. The app is available for both Apple and Android devices. Full details about it are available here.

Q:  How long will it take for me to receive my prize?
A: If you utilize curbside claims by appointment at our offices, your prize will be paid with a check from the lottery at that appointment.

If you mail or ship your ticket to us or utilize our secure dropbox at lottery headquarters in Clive, the time involved for you to receive your prize will be dependent upon many different factors, including how long it takes for us to get your ticket after you've sent it to us. We process all prize claims as quickly as we can, but it's reasonable to anticipate it will take several days at a minimum for you to receive your prize check in those instances.

During this COVID-19 emergency, some people prefer a prize-claim process with no direct human interaction, and we understand that. That is why we are making a variety of prize-claim options available to our players.

Q:  If I’m a retailer, how can I reach you?  
A: Lottery retailers are welcome to call the Iowa Lottery regional office that serves your area. Here are the phone numbers for our regional offices:
            Cedar Rapids: 319-395-9313
            Mason City: 641-424-6011
            Clive: 515-725-7884
            Storm Lake: 712-732-6662            

Q: How long do you anticipate the lottery restrictions will remain in place?
A: We anticipate our social-distancing restrictions will remain in place for the immediate future.

Q:  If I have a COVID-19 question that's not lottery related, where can I find information?
A: The state of Iowa has established a website to answer COVID-19 questions, and a direct link to it is here. The Iowa Department of Public Health also has expert resources concerning COVID-19 on its website. If you have difficulty navigating the Internet, the statewide telephone number you can call with COVID-19 questions is 211.

Safety First: Public Access To Iowa Lottery Offices Limited To Email & Telephone

The Iowa Lottery is now limiting public access to its offices to email and telephone as we do our best to help mitigate the spread of COVID-19 illnesses. We anticipate this will continue until April 16.

We took this step in keeping with the State of Public Health Disaster Emergency that Gov. Kim Reynolds issued yesterday.

If you want to reach us during our regular office hours, our email address is wmaster@ialottery.com and our phone number is 515-725-7900.

If you have an Iowa Lottery prize to claim, in most instances you can mail or ship the ticket to us. We have full details including a link to our Winner Claim Form on the How To Claim A Prize page of our website. If you can’t reach our website, you’re welcome to contact us and we’ll send prize-claim documentation to you. 

All lottery prizes won in Iowa of more than $600 must be claimed directly from us at the Iowa Lottery, but you can claim a prize of any amount directly from us. If you decide to mail or ship your ticket to us, for your peace of mind you may want to send it with tracking and delivery notification enabled.

I’ll note that all prizes of $1 million or more as well as some special merchandise prizes have to be claimed in person at Iowa Lottery headquarters in Clive. If you’re the lucky winner of one of those prizes, please contact us and we’ll make an appointment with you so you can claim it.

Be safe, be well, and let’s keep looking out for each other. We’re all in this together!

Hello, Guvna! (Hey, I Think We Know That Powerball Winner)

When the front desk here at lottery headquarters called up to my department today to tell us that a big winner was in the lobby, we thought they’d gotten the name wrong. But they hadn’t!

Tom Vilsack, former mayor of Mount Pleasant, state senator, Iowa governor, and U.S. Secretary of Agriculture, is now also a big Powerball® winner. He admits he never thought he’d see that title.

Vilsack claimed a $150,000 Powerball prize this morning. He said he occasionally plays when the game’s jackpot really gets up there because he likes to dream, just like everyone else. And he said that if he doesn’t win, he knows that his money goes to help the state through the lottery’s proceeds.

Vilsack, who now lives in Waukee, won his prize in the Powerball drawing on Jan. 22, when the jackpot had grown to an estimated $347 million. But he didn’t check his ticket for several days. He said he got up 10 days later and realized he should check how he did.

He found the ticket in his briefcase and checked his numbers on the Iowa Lottery’s website. He said he was initially glad to see that he’d matched the Powerball on one of his plays. But he quickly realized he ultimately was just one number away from winning that night’s jackpot, matching four of the five white balls and the Powerball.

Vilsack said he remembered that when he bought his easy-pick ticket, the store clerk had asked if he wanted to add the Power Play® option for an extra $1 per play, so he did. That option multiplies most prizes in the game by the Power Play number selected in the drawing. The Power Play number was three the night that Vilsack won his prize.
 
After realizing he’d won, he said he shared the news with his wife, Christie, who didn’t believe him.    

“I said, ‘Geez, honey, actually I won $150,000,’” Vilsack recalled. “She said, ‘No you didn’t!’ I said, ‘No, look at this.’ And I gave her the ticket. She looked at the numbers and she said, ‘Go next door to Jess (the couple’s eldest son) and have him read the numbers and make sure you’re looking at this right.’ I said, ‘I put it in the system here! It’s telling me I won $150,000!’”

Jess ultimately confirmed that his dad had won big – and so did we when he came to the lottery this morning.

Vilsack has specific plans for his winnings.

“The church is going to get a little bit of it, St. Boniface, I’m going to send that check out today,” he said. “And the kids are going to get a little bit because you always try to help your kids out. And then the rest is going to go to my banker. And he’s going to be very pleased to get it. Because we still have an outstanding mortgage from many years ago and this will help pay it down to the point where retirement can be a little bit more comfortable than it might have otherwise been.”

Vilsack bought his winning ticket at Hy-Vee, 1005 E. Hickman Road in Waukee. He had some advice for other lottery players, knowing that he almost forgot to check his ticket.

“Sort of a word to the wise: Check your numbers. It matters,” he said. “There are different ways to win. I didn’t realize that. I honestly didn’t realize you could win by not having all of the numbers. And so people sometimes walk away from some resources and some money when they don’t check their ticket.”

As he claimed his prize, Vilsack also took a moment to reflect on the lottery and why he plays.

“I know that this lottery is really important to the state and it’s certainly important to the state budget,” he said. “It’s something that I certainly understand from my experience as a state senator and as a governor and I think it’s great. And as you say, you don’t win if you don’t play.

“Obviously, the whole issue of gaming has been somewhat controversial in every state,” he said. “But as long as we are providing assistance to those who over-extend themselves, which is unfortunate and tragic, and as long as we use these resources in a way to build our state and make it stronger and better, then I think it’s a good thing.”

Plans For Tomorrow: Celebrate Iowa!

As you’re out and about tomorrow, pause for a moment to look around you and just enjoy Iowa. Because tomorrow is National Iowa Day!

That’s according to the National Day Calendar™, the website that tracks unusual national days and has a day for just about everything.

So why Feb. 8? It’s not Iowa’s birthday. That’s Dec. 28, when Iowa became the nation’s 29th state back in 1846. But the National Day Calendar folks have declared an official day for each U.S. state in the order they joined the union, and Iowa’s date just happens to be tomorrow.

So here are just some of the awesome things about our state:

The city of Strawberry Point is home to the world’s largest strawberry.

“Ripley’s Believe It Or Not” has dubbed Burlington’s Snake Alley as the most crooked street in the world.

West Okoboji is the deepest natural lake in the state, at 136 feet deep. But East Okoboji is the longest natural lake in the state, at 16 miles long.

The community of Crystal Lake boasts a statue that is the world’s largest bullhead fish. 

Iowa is the only state whose east AND west borders are formed entirely by water. (Extra points if you know that it’s the Missouri and Big Sioux rivers on our western border and the Mississippi River on the east.)

And, Cornell College is the only school in the nation that has its entire campus listed on the National Register of Historic Places.

(With this blog entry, we just gave you several items to win that Iowa trivia game you can start with your friends tomorrow! Happy Iowa Day, everyone!) 

Post-Holiday Question: Can I Use A Gift Card To Buy Lottery Tix In Iowa?

Now that holiday celebrations are winding down for a lot of us, we’re hearing from folks asking if they can use gift cards to buy lottery tickets in Iowa. The quick answer is: Yes. But there are more details involved, so please keep reading. 

From a legal perspective, a gift card is the same as cash, so under Iowa law, it can be used to purchase lottery tickets.

But some retail locations may have policies that bar the use of gift cards for lottery purchases, just as they may ban personal checks for any purchase. Stores can and do develop their own policies for what’s allowed in their place of business, and we understand that.

The same thing applies to the use of debit cards to buy lottery tickets. While it’s legal for debit cards to be used to buy lottery products in Iowa, some stores may have policies against that. To be sure, please check with the business involved.

(Here are some further notes about the use of debit cards: In Iowa, state law prohibits the use of credit when making a lottery purchase. But a debit transaction is always tied to available funds, so as long as the card says DEBIT on the front, it’s OK to use it for a lottery transaction so long as the store involved allows that. If it’s a CREDIT card, it’s illegal to use it to buy lottery tickets in Iowa.

When you’re using a DEBIT card, even if it’s run on the credit setting, the money involved is still coming from available funds, so it is still a DEBIT transaction. A debit card never involves anything other than available funds, meaning cash. We had wondered about that particular detail ourselves, so we checked with the network folks who process the transactions. They confirmed that DEBIT always = available cash.)

(Literally) Mapping Out Iowa’s Big Winners

It’s time for the latest map in our project this year to track the spots where the biggest lottery prizes have been won in Iowa!

Iowa Lottery players claimed 316 prizes of $600 or more in November, bringing the grand total so far to 4,034 for calendar year 2019.

As you can see from the patterns involved, something that we’ve often said about prize wins holds true: In bigger cities, more people are buying tickets and winning prizes. That’s not a matter of luck, it’s a matter of population.

Another way of putting it is that if 5 percent of lottery tickets are sold in a particular area, you'll expect to find about 5 percent of the overall winners there. Everyone has the same chance of winning, but there will be more winners in places where more tickets are sold.

Click here for a direct link to this map in an interactive format where you can see the details involved. Each dot shows the retail location where the winning ticket was purchased, the prize won, the game involved, and the date the prize was claimed.

The dots are in different colors for the four types of lottery games here in Iowa: scratch games, lotto games, InstaPlay games and pull-tab games. Scratch tickets have always been the Iowa Lottery’s leading product and they’re represented on the map by red dots, so there are a lot of them!

And as always, remember that our maps only show those big prizes that have been claimed. They don’t include those prizes that have been won but aren’t claimed yet.

Gift-Giving Reminder: Think About Age Restrictions & Content

With the arrival of the holidays, please consider this gentle reminder as you’re shopping for gifts in the days ahead.

We know that lottery tickets will be among the items that people give as presents and put in stockings this year. And at the Iowa Lottery, we’re glad that our products can be part of the fun! But remember that our tickets may not be something you want to give to those underage.

That holds true for lots of products: The content of some video games and movies may not be appropriate for all ages. Alcohol and tobacco-related products have their own age restrictions. Even toys have age-recommendation guidelines. 

In Iowa, you have to be at least 21 years old to buy lottery tickets, and we’ve always considered our products as something reserved for adults. Remember that you are gambling when you play the lottery. 

Be sure to give youngsters age-appropriate gifts in general, and when you give lottery tickets specifically, please keep the person's age in mind to minimize the risks associated with youth gambling.

We also echo the message from the Iowa Department of Public Health about the help that’s available in our state for problem gambling. If you’re concerned that someone you know is struggling with their gambling or if it is an issue for you, there are resources that can help day or night. You can call 1-800-BETSOFF (1-800-238-7633) or go to the Your Life Iowa website to reach help through secure chat or text.

Billions For Iowa, And A Special Thank You To Our State's Veterans

Sometime in the past month, a lottery player in Iowa purchased the ticket that pushed total Iowa Lottery proceeds to state causes over the $2 billion mark. (And yes, that’s billion with a “B!”) The lottery is still finalizing its results for October, but it’s already clear that we’ve topped that significant new threshold!

Lottery tickets in Iowa made their debut back on Aug. 22, 1985. In the 34 years since then, lottery players have won $4.5 billion in prizes while more than $2 billion in proceeds has been raised for state programs. Lottery sales in Iowa through the years total $7.9 billion.

Lottery proceeds have helped our state in a variety of ways over time, but today, they have four main purposes. They provide support for our state's veterans and their families through the Iowa Veterans Trust Fund; support through the Public Safety Survivor Benefits Fund for the family members of Iowa peace officers and fire fighters who die in the line of duty; help for a variety of significant projects through the state General Fund; and backing for the Vision Iowa program, which was implemented to create tourism destinations and community attractions in the state and build and repair schools.

To highlight the impact of lottery proceeds in Iowa and help spread the word about the help available to our state’s veterans in need, the lottery worked with the Iowa Commission of Veterans Affairs to produce a new video highlighting the Iowa Veterans Trust Fund. The video has just gone live as we head into the Veterans Day holiday weekend and you can see it by clicking on the link above.

It’s a powerful piece that touches on the impact that war has on our veterans, and why it’s so important that help be available to them. Two Iowa veterans who serve on the commission share their own stories and talk about the unique role of the Veterans Trust Fund.

So to everyone who has played a role in the Iowa Lottery’s success through the years, we appreciate your support. And to all Iowa veterans this holiday weekend: Thank YOU!

We Mean It: If Playing Stresses You Out, Don’t Do It

A recent conversation has stuck with me, and I’m sharing the background from it here on the blog in the hope it can help anyone who’s struggling with gambling.

A man reached out to us to say he’s unhappy that he hasn’t won many lottery prizes, and he expressed concern about how much he plays. He wondered if we’d care about what he had to say.

We do care.

I shared with him something we absolutely mean here at the Iowa Lottery: If playing the lottery is stressing you out or causing you to worry, then don’t do it. We never want anyone to play beyond what they can afford. You’ve heard us say, “Playing smart is a lot more fun,” as a quick way to signify that.

Just like the image above of people coming together to support each other, know that help is always available here in Iowa if you or someone you know is struggling with gambling. The Your Life Iowa program is always just a click away, and 1-800-BETSOFF, the statewide hotline for problem gambling, is available through live chat, texting or telephone.

A Football Celebration With A Meaningful Twist

Rockwell City got its celebration on as RVTV stopped by, but the northwest Iowa town’s fun also included a meaningful moment as community leaders highlighted a local initiative that has created additional help for the families of firefighters and peace officers who die in the line of duty.

Click on the video above to check out the festivities, including a bird’s-eye view of the town!

Happy World Emoji Day!

If you’re a fan of emojis (and that’s pretty much all of us these days), today is for you. It’s World Emoji Day!

That’s according to the National Day Calendar™, the website that tracks unusual holidays and has a day for just about everything. Today is for celebrating the emoji: those small, digital pictures or icons that are used to express ideas, concepts, and emotions in electronic communications.

"Emoji" is a Japanese expression that roughly translates to: picture word. When Apple released the first iPhone in 2007, an emoji keyboard was embedded in it to help appeal to the Japanese market. But users all around the world quickly found the keyboard and began to use it!

Here at the Iowa Lottery, our favorite emojis of course are those that involve money, happy faces, celebrations and good luck!

The website emojipedia.org tracks emoji updates across all platforms and operating systems. It shows that there are now more than 1,800 emojis, with more being created all the time.

The suggested emoji to use as you celebrate today is the green-and-blue symbol of the earth to highlight that it's WORLD Emoji Day.

It’s Not Just A Ticket

This week across the country, lotteries are pausing to say, “Thank you!” to our players, the businesses that sell our tickets, and really, anyone who’s ever taken an interest in the lottery, whether it be to ask us a question or just to think for a moment about what it would be like to win.

We know that the lottery is not just a ticket. It’s a daydream, something fun to pass the time, the source of meaningful help to vital causes, additional income to local businesses, and prizes to players.

Ever since the first scratch game that hit the market when the Iowa Lottery debuted back in August 1985, we’ve done our best to demonstrate that lottery products can be responsibly offered in a way that is consistent with our values as Iowans. It’s that “Iowa” stamp on everything we do that has brought lottery entertainment – and lottery winnings – to all areas of the state.

To date, the Iowa Lottery has raised more than $1.9 billion for the state programs that benefit us all. We anticipate that sometime within the next year, a lottery player somewhere in Iowa will buy the ticket that will put our proceeds over the $2 billion mark. That’s significant help for good causes that wouldn’t otherwise have been available here in our state, and we’re proud to be making that difference.

And we can’t forget prizes! They’re obviously one of the motivating reasons for people to play the lottery. Since 1985, our players have won more than $4.3 billion in prizes from the Iowa Lottery. It’s been so fun for us to be a part of those winning experiences. From prizes of just a couple bucks all the way up to jackpots of hundreds of millions of dollars, they all matter!

We’re often asked how lottery proceeds are used in Iowa today. The quick answer is that they  have four main purposes: Proceeds from the Iowa Lottery provide support for our state's veterans and their families through the Iowa Veterans Trust Fund; support through the Iowa Public Safety Survivor Benefits Fund for the surviving family members of Iowa peace officers and fire fighters who die in the line of duty; help for a variety of significant projects through the state General Fund; and backing for the Vision Iowa program, which was implemented to create tourism destinations and community attractions in the state and build and repair schools.

We also tip our hats to the retail partners that sell lottery tickets each and every day in Iowa.  Our tickets are sold in about 2,400 locations statewide, and those local businesses receive a sales commission from the Iowa Lottery for each ticket they sell. In fiscal year 2018, lottery sales commissions totaled $24.2 million, and we’re proud to be making that difference in the bottom line for businesses across the state.     

Nationwide, in fiscal year 2018, U.S. lotteries generated $23.4 billion for good causes and provided $4.8 billion in sales commissions to local businesses.  

So, from all of us at the Iowa Lottery, thank you! We look forward to more lottery fun in Iowa – an active demonstration of the good that flows to the public from our state’s lottery.

#LotteryWeek
#MoreThanATicket