ialottery blog

Hey, I Didn’t Get My Coupon For A Free Play This Month

It’s a fact of life that email systems these days can block messages from going through, and every month that trips up some members of our players club who are looking for their free-play coupon.

The good news is, there’s an easy work-around in case our email to you ends up getting stuck out there in cyberspace.

When you log into your VIP Club account, you have access to a few months of the VIP Connection, our players club newsletter. The most recent month’s edition will contain your monthly coupon for a free play and you can print it from there. We still send out the newsletter by email as well, but this offers you another option to easily find it. 

As you likely already know, one of the perks of being a VIP Club member is that you get a coupon every month from us here at the lottery. The coupon is good for a free play in one of our lotto games – Powerball, Mega Millions, Lotto America, Lucky for Life or in one of our InstaPlay games.

The VIP Club newsletter that contains the coupon is emailed out on the first business day of each month to VIP Club members who have opted-in to receive electronic communications from the Iowa Lottery.

Some of our VIP Club members have had trouble receiving their newsletter and coupon by email. In some instances, our emails were getting caught in spam filters or being blocked entirely by particular email service providers. (The providers weren’t doing anything wrong – they took the security steps necessary to best protect their members’ accounts from spam or other malicious content. But in some cases, those safeguards also prevented email from getting through that people wanted, including our monthly newsletter with coupon.)

You can access your newsletter and coupon by logging in at ialottery.com, clicking on VIP Connection & Coupon and choosing the current month.

Please note that you must be logged into your VIP Club account to access the newsletter. If you visit the VIP Club site without logging in, you won’t see the member-exclusive areas, including the link to the VIP Connection newsletter.

And remember that each VIP Club coupon has a unique, single-use code, so even if you have multiple images of your coupon, it can only be redeemed once.

Remember, There Are Two Areas That Can Be Matched In This Game

Some players have reached out to us about the “X The Money” scratch game, wanting to double-check the prize amount they won. Some thought they won less than they actually had, and a couple thought they didn’t win at all, even when the scan of their ticket showed the prize amount they won.

The disconnect came because they didn’t play the “X” multiplier spots at the top of their ticket.

In the play area on tickets in the X The Money game, the 15 numbers for you to play are in the Your Numbers section at the bottom. When you scratch off that area, you’ll uncover the numbers and the prize linked with each of them.

If you match any of Your Numbers to any of the five Winning Numbers in the middle of the ticket, you win the prize shown with Your Number. But don’t forget that you also will try to match Your Numbers to any of the five multiplier spots at the top of the ticket. If you match one of the X multipliers, the prize shown for Your Number is multiplied by the number in the X spot.

You can win more than one prize in each area, so be sure to check all the numbers. As an example, a player who contacted us had won a $5 prize by matching one of the Winning Numbers, but didn’t realize that she also had matched one of the multiplier numbers. That produced an additional $10 prize for a total of $15 in winnings on her ticket.

The X The Money game is named for its multiplier spots, so be sure to play them!

Player Question: Why Do You Need Those Details About Me For The VIP Club?

A member of the lottery’s VIP Club who entered tickets in the recent Lotto America® promotion reached out to ask why we need the information required for membership in the players club. He said he didn’t think the lottery needed all those details.

There are reasons we ask for the information, including that we need to ensure the lottery is following the law, and that we can get any prizes to you if you win.

When players join the VIP Club, the membership form includes details such as your date of birth, mailing address, telephone number and email address. Each of those details has a purpose.

Your date of birth is required so the lottery can verify that you are of legal age to buy Iowa Lottery tickets. (In Iowa, you have to be at least 21 years old to make a lottery purchase.)

Your phone number and email are needed as ways for us to contact you if you win a prize in our promotions. And your mailing address is needed because that’s where we’ll deliver prizes or necessary prize-claim paperwork.

Combined, the information helps establish that it really is you we’re awarding a prize to and not someone trying to claim that they’re you.

Another really important point: The information that the lottery gathers is for its internal purposes only and is not shared with outside parties.

A Convo With A Player About Random Numbers

I talked with a player this week about the concept of random numbers and what exactly that means for her lotto tickets. Here’s the background involved, in case you’ve ever wondered the same thing!

The woman said that she buys easy-pick tickets in Powerball®, Mega Millions® and Lucky for Life®. (In an easy-pick play, the lottery terminal or self-service kiosk randomly assigns the numbers on the ticket.)

The woman said she noticed that the same numbers can end up on different tickets, and that concerned her. She thought that if the numbers were randomly selected, they would all be different, or repeat extremely rarely. I explained that what she was describing is in fact not random.

When numbers are chosen at random, any outcome is possible: You can have multiple plays with all the same numbers. You can have plays with no repeat numbers. Or, you can have plays where some of the numbers repeat. If you put parameters on the numbers they won’t be random. 

Perhaps the way to look at it is that you can’t apply reason to random.

As I shared with the woman, the only way to avoid repeats in the numbers on your lotto tickets is to choose the numbers you play.

Hey, I’m Having Trouble Getting A Clerk To Scan The Electronic Play Slip On My Phone

A player contacted us this week to ask about a difficulty he’s had while trying to buy lottery tickets, and it caused us to wonder if others have experienced the same thing. The situation involves the scanners on Iowa Lottery terminals that read the barcodes on tickets and play slips.

This particular player said that he enjoys using the lottery’s mobile app, but has had trouble getting store clerks to scan the electronic play slips he’s stored on it. The man said the clerks won’t touch his phone, citing company policy. He wondered if there is an easier way for his electronic play slips to be scanned than by handing his phone to a clerk. The good news is there IS an easier way, and the lottery’s barcode scanners were designed for just that purpose.

The barcode readers at our lottery terminals are mounted on the end of the ticket printer. But they’re not permanently built in. They’re wireless and can be taken off the printer and used as a handheld device. They were designed that way because we wanted retailers to be able to use them without having them tethered to the lottery terminal.

If a customer has an electronic play slip stored on their mobile phone or device, a store clerk can pick up the barcode scanner and hold it over the customer’s screen, easily reading the play slip without needing to touch or handle the customer’s device.

We understand why stores would have policies against handling a customer’s mobile device – issues of data protection and germ mitigation come to mind along with the liability of dropping or damaging the device.

But the customer’s question this week was a good reminder that not everyone is as familiar as we are with the way lottery equipment works. And by going over the details about the scanners again for ourselves, we were able to create this quick how-to recap to help.

Prize Details: Remember These Two Lists On The Lottery's Website

A couple player questions this week were a reminder for me to keep highlighting the details that are a permanent part of the Iowa Lottery website to get important information out there.

So, the first stop I’ll highlight today is the page featuring the Unclaimed Prizes list. In that one spot, you can see all the prizes of more than $600 in Iowa that are still unclaimed in lotto and InstaPlay games. You can search the list in several different ways to find the details that matter most to you. Search by game, place of purchase, prize amount, date of win, and date of expiration – whichever is most important to you.      

The biggest unclaimed prize on the list is currently a progressive jackpot in the “Extreme Green Progressive” Instaplay game that was won Feb. 11 and will expire May 12 if it isn’t claimed by then.

The other feature I’ll call to your attention today is the Remaining Prizes list. On that page, you can see the number of larger prizes available in our scratch, pull-tab and InstaPlay games, how many of those prizes have already been claimed, and the number that remain unclaimed. It’s another important reference item designed to give players insight into the games we have on the market.

Player Comment: I Don’t Understand The Power Play/Megaplier Option …

Now that we’re a little ways out from last month’s hub-bub when the jackpots were sky-high in Powerball® and Mega Millions®, I’m circling back to a question we got at the time from folks who said they just don’t understand the Power Play® and Megaplier® options or what they mean.

The Power Play and Megaplier both cost an extra $1 per play. They’re called multipliers because they multiply any prize you win except the jackpot.

For the Power Play or Megaplier to kick in, you first have to win a prize in a drawing. If you win a prize and you've added the multiplier option to your ticket, in most instances, your prize will be multiplied by that number. (Remember that the jackpot amount is not multiplied in either game, and in Powerball, the $1 million Match 5 prize goes to $2 million with the Power Play added.) 

Here are a couple examples to help with the explanation:

1.) You added the Power Play option to your Powerball ticket but you didn't win a prize. In that case, nothing more happens – you didn't win anything, so there’s no prize for the Power Play to multiply.

2.) You win a $500 Mega Millions prize by matching four of the five white balls in that night’s drawing. You added the Megaplier option to your ticket and the Megaplier number that night is 4. Your initial $500 prize will be multiplied by 4, so you’ll ultimately win a $2,000 prize because you added the Megaplier option!

If you’re more a visual learner, we also cover this topic in our "How To Play" videos. Click here for a link to the main page for the videos.

And not to be left out, there also is a multiplier option in the Lotto America® game. It’s called the All Star Bonus® and also costs an extra $1 per play.

Good luck with your tickets and we hope to see you claim a big prize soon!

Player Comment: No One From Here Ever Wins …

A player’s recent comment on social media about lottery winners in Iowa started a bit of a debate with other folks, and I’ll share the same background with you here that we provided to them that day.

The initial comment was from a woman who said that winners in our state are only in the Des Moines area or from the north, south or east of Des Moines. Another woman commented back that it’s rare to see a winner from central Iowa, or any of Iowa’s bigger cities for that matter. Other players then commented that they rarely see winners in their areas of the state. It became a bit of a round robin about who had fewer winners in their vicinity.

In reality, there are lottery winners every day in Iowa, all across the state. But the myth that “no one from here ever wins” remains, and seems to be based upon the area a person is from, no matter where that is.

Here's an example: When talking one day with the folks from the D.C. Lottery in Washington, we told them about the statement we hear that "no one from here ever wins." They started laughing and said they hear that "it's always those people from Iowa who win the jackpot." We think the root of the situation is that people will never be truly satisfied until they’re the ones who win a big prize.

The outcome of lottery tickets and drawings is based on random chance. The results of a particular ticket have no impact on an upcoming play. And no one – not even those of us who work at the lottery or the retailers who sell our tickets – can predict when or where the next big winner will hit. There's only one "formula" that works when it comes to playing the lottery: You have to buy a ticket to have a chance to win.

Everyone has the same chance of winning. But there will be more winners in places where more tickets are sold. That doesn’t mean those areas are luckier: It simply means that with a bigger volume of tickets being purchased there, you’ll see more winners in that spot as well. Another way of putting it is that if 5 percent of lottery tickets are sold in a particular area, you expect to find about 5 percent of overall winners there, and that's been the case with the Iowa Lottery.

In our most recent financial year (fiscal year 2020, which ended June 30), $236.3 million in lottery prizes were awarded in Iowa. That’s an average of $647,444 in lottery winnings per day. And so far in fiscal year 2021, Iowa Lottery winnings are running ahead of the previous year. Through November, the most recent month for which we have complete figures, $106.5 million in lottery prizes were awarded in Iowa. That’s an average of $696,374 in winnings per day!  

Player Question: Why Do Some Numbers Come Up More Often As The Multiplier?

A player recently emailed us with a question about the All Star bonus option in the Lotto America game, and since the same concept applies to the multiplier option in Powerball and Mega Millions, I’ll cover all three of them here.

The player wondered why the number 2 comes up more often as the All Star Bonus in Lotto America. You may already know that the Bonus option can be added to a play in the Lotto America game for an extra $1, and it will multiply any prize you win. The All Star Bonus is similar to the Power Play option in Powerball and the Megaplier option in Mega Millions.   

The answer to the player’s question is found in the game rules, which are available on our website as part of the details for each game.  

The All Star Bonus option can multiply a Lotto America prize (except the jackpot) by 2, 3, 4 or 5. So, for example, if your ticket matches the five white balls in a drawing but misses the Star Ball, you’d win a $20,000 prize. But if you’ve added the All Star Bonus option to your ticket and the Bonus number that night is 3, your prize will be multiplied to $60,000.

In the Powerball game, the Power Play option can multiply prizes (except the jackpot and the Match 5 prize) by 2, 3, 4, 5 or 10 times. And in Mega Millions, the Megaplier option can multiply prizes except the jackpot by 2, 3, 4 or 5 times.

But when it comes to Lotto America specifically, why does the number 2 come up more often as the multiplier? It’s due to the universe of numbers available to be selected as the All Star Bonus. There are 32 numbers in the All Star Bonus pool. Of them, 15 are 2s, 10 are 3s, 4 are 4s, and 3 are 5s. Here is what that looks like in table form:
32 Total Numbers In All Star Bonus Pool
2X = 15
3X = 10
4X = 4
5X = 3

So, does it stand to reason that the All Star Bonus number would come up more often as 2 or 3? Yes. But the other multipliers also have a shot. It’s the same concept for the multipliers in our other big-jackpot games.

Here are the details for the Power Play option in Powerball:
43 Total Numbers In Power Play Pool
2X = 24
3X = 13
4X = 3
5X = 2
10X = 1

And here are the details for the Megaplier option in Mega Millions:
15 Total Numbers In Megaplier Pool
2X = 5
3X = 6
4X = 3
5X = 1

From A Player: I’m Mad. That Store Said I Couldn’t Use A Debit Card.

A man who recently contacted us was mad that he couldn’t use a debit card at a local store to buy lottery tickets. The answer to his question isn’t whether it’s legal to do that in Iowa, but whether the location involved wants to allow it.

Here’s the background: State law in Iowa allows lottery tickets to be purchased with cash, debit cards, checks and gift cards, but a retail location isn’t REQUIRED to accept any form of payment if it doesn’t want to do so.

Real-world details including card fees and payment verification are part of the daily picture for retailers, and at the Iowa Lottery, we understand that. Businesses have their own payment policies, so check with the store involved if you have questions.

Another important point to remember is that it is illegal in Iowa for credit cards to be used to purchase lottery tickets.

Player Question: How Do I Enter 'Jewel Game Book' Tickets In Your Promo?

One of the scratch games that can be entered into our big “Summer Cash Bash” has stumped some players who weren’t able to find the codes on the ticket that they need to enter the promotion.

We’ve added the details to answer that question on the FAQs page for the promotion in the hope that we can help folks get their tickets entered before the deadline on the morning of Sept. 8. I’m also giving those details here, along with photos to help highlight the areas involved.

The Jewel Game Book is a little different than our other scratch games because it has multiple pages of play, all in one ticket. That means there are more possibilities for where the codes involved might be printed.

If you're using our mobile app to enter a Jewel Game Book ticket into the promotion, you’ll find the square code that you’ll need to scan at the bottom of Page 6, under the security coating on the Scratch 2 Cash area.

If you're entering a ticket in the game manually using our website, you’ll need to enter two codes of numbers. You’ll find a 10-digit code at the top of Page 6 of the game book, which contains the “Emerald Riches” game. That code is under the header reading "Your Numbers, Winning Numbers, Prize." And like any other scratch game, there's a 9-digit code you’ll need to enter that is above the barcode on the back of the ticket.

I hope these details help with your ticket entries!

Player Mail: Important Details Some Get Wrong About Pick 3 & Pick 4

A player who reached out to us with questions about the Pick 3 and Pick 4 games unfortunately had a few details wrong about how the drawings work in those games, and I’m sharing the clarifications we provided here on the blog in case you’ve ever wondered the same thing.

The player thought that the combination of 1-4-5 in Pick 3 is the same as the combination of 5-1-4. We explained that they’re completely different. Here’s why:

Three separate drawing machines are used in each Pick 3 drawing, so the selection of each winning number has no impact on the other numbers selected. 

For example, if 1 is selected as the first number in a drawing, it also can be selected as the second and third numbers in that same drawing. Each of the machines used in a Pick 3 drawing has its own set of drawing balls numbered 0-9, and that machine operates independently from the other two.

That’s different from the way the drawings work in games like Powerball and Mega Millions.
I’ll use Powerball as an example here: The first machine in a Powerball drawing contains white balls numbered 1-69 and the second machine contains red balls numbered 1-26. When one of the machines selects one of the numbers it contains, that number can’t be selected again by that machine during the drawing because that number already been taken out of play for the remainder of that machine’s part in the drawing.

That’s not how Pick 3 and Pick 4 work. They’re specifically designed to allow for winning combinations of identical numbers like 3-3-3 or 4-4-4-4. But they also allow combinations like 1-7-4 and 2-3-6-7 where each number is different.

Something would be wrong in the games if numbers couldn’t be selected more than once in a drawing. It’s a twist that makes Pick 3 and Pick 4 so unique and interesting to play!

If you’re a visual learner and it helps you to see how the drawings work, click here to see video of a Pick 3 drawing.

Post-Holiday Question: Can I Use A Gift Card To Buy Lottery Tix In Iowa?

Now that holiday celebrations are winding down for a lot of us, we’re hearing from folks asking if they can use gift cards to buy lottery tickets in Iowa. The quick answer is: Yes. But there are more details involved, so please keep reading. 

From a legal perspective, a gift card is the same as cash, so under Iowa law, it can be used to purchase lottery tickets.

But some retail locations may have policies that bar the use of gift cards for lottery purchases, just as they may ban personal checks for any purchase. Stores can and do develop their own policies for what’s allowed in their place of business, and we understand that.

The same thing applies to the use of debit cards to buy lottery tickets. While it’s legal for debit cards to be used to buy lottery products in Iowa, some stores may have policies against that. To be sure, please check with the business involved.

(Here are some further notes about the use of debit cards: In Iowa, state law prohibits the use of credit when making a lottery purchase. But a debit transaction is always tied to available funds, so as long as the card says DEBIT on the front, it’s OK to use it for a lottery transaction so long as the store involved allows that. If it’s a CREDIT card, it’s illegal to use it to buy lottery tickets in Iowa.

When you’re using a DEBIT card, even if it’s run on the credit setting, the money involved is still coming from available funds, so it is still a DEBIT transaction. A debit card never involves anything other than available funds, meaning cash. We had wondered about that particular detail ourselves, so we checked with the network folks who process the transactions. They confirmed that DEBIT always = available cash.)

Player Mail: Hey! They Carded Me!

With the holiday rush underway, I’m sharing a conversation here on the blog that we had with a player in case you encounter the same thing while you’re out shopping and running errands.

The player reached out to us after being carded at a convenience store as he was buying lottery tickets.

“They made me show my I.D,” he wrote. “The clerk said anyone who looks under 40 must show I.D. I’ve been buying lottery tickets there for several years and never heard this before. I am 55 years old. Is this a thing?”

Now, some people might interpret that situation as a huge compliment to their youthful good looks (insert smile emoji here), but the fact that stores ask customers to verify their age before buying certain products is a reality, and it’s a step they take to protect their business.

Lottery tickets are an age-controlled product, meaning that you must be a certain age before you can purchase them. Here in Iowa, the minimum purchasing age for lottery tickets is 21.

Retail locations receive licenses to sell age-controlled products, and one of the ways they can violate the terms of their lottery license is by selling tickets to those who are too young to legally purchase them. The business’ license will be suspended or even revoked if that happens, so we explained to the player that some stores have adopted the policy that they will I.D. anyone, not just those they think may be under 21.

We understand the businesses' concerns and support our retailers’ decisions to ensure that laws and regulations are being followed.

So if you’re asked for an I.D. when you buy lottery tickets, know that the store is doing the right thing. (And if you suspect that you definitely do not look 21, maybe choose to have fun in that moment!)

Player Mail: Do I Need To Keep The Tickets I Enter In The Holiday Promotion?

As the entries continue to climb in the “Ho Ho Dough” promotion, we’ve gotten the same question from numerous players: Do I need to keep the tickets after I enter them in this promotion? The short answer is no, you don’t need to keep them.

When you successfully enter an eligible ticket in the holiday promotion, the entry itself provides the information we’ll need in the Ho Ho Dough drawings. And if one of your entries is selected as a winner in a Ho Ho Dough drawing, you won’t need to present the ticket you entered in the promotion to claim your prize. The entry itself will serve as the record involved.

Years ago, people did have to keep the actual tickets they entered into our promotions, but with advances in technology, we’ve been able to update our process to make it easier.

Good luck in the promotion to everyone who has entered!

What Player Mail Do YOU Have For Us?

You’ve seen me blog through the years about lots of the questions we get from players, and as we head into the weekend, consider this is an open-door invitation for you to reach out to us if you ever want to know something about the Iowa Lottery.

While the Internet has certainly given us all new ways to communicate, the amount of MIS-information out there these days is staggering. So if you have a question about the lottery or the tickets we sell, we’d really like the answers you get to come straight from us, rather than some random source online.

Feel free to reach out to us here on the blog or on any of our social media pages, check out our website, or email us at Wmaster@ialottery.com. We’d love to hear from you, and if you have a lottery question you’d like to see answered, leave a comment here!

We Mean It: If Playing Stresses You Out, Don’t Do It

A recent conversation has stuck with me, and I’m sharing the background from it here on the blog in the hope it can help anyone who’s struggling with gambling.

A man reached out to us to say he’s unhappy that he hasn’t won many lottery prizes, and he expressed concern about how much he plays. He wondered if we’d care about what he had to say.

We do care.

I shared with him something we absolutely mean here at the Iowa Lottery: If playing the lottery is stressing you out or causing you to worry, then don’t do it. We never want anyone to play beyond what they can afford. You’ve heard us say, “Playing smart is a lot more fun,” as a quick way to signify that.

Just like the image above of people coming together to support each other, know that help is always available here in Iowa if you or someone you know is struggling with gambling. The Your Life Iowa program is always just a click away, and 1-800-BETSOFF, the statewide hotline for problem gambling, is available through live chat, texting or telephone.

The Latest Player Mail Questions About Our $1 Million Promotion

Entries have been coming in for a little more than a week now in our “Woo Hoo A Million For You Giveaway,” and players have been asking some really good questions about the promotion, too. I’m sharing the Q-and-A here on the blog so you’ll have the same info.!

Q: Why can’t I enter a ticket from the May 29 Powerball drawing?

A: The ticket must have been purchased on May 29 or after to be eligible for entry into the promotion. A ticket from the May 29 Powerball drawing may have been purchased on an earlier date, so double-check the details on your ticket.  

Q: If I have a winning Powerball ticket, doesn’t the retail location keep the ticket after it is cashed?

A: Yes, that’s what happens. Iowa Lottery retail locations keep the winning tickets they cash for accounting and security purposes. So if you want to enter a winning Powerball ticket into the promotion, be sure to do that BEFORE you claim the prize.    

Q: Do I need to keep my Powerball tickets after I enter them into the promotion?

A: No. The entry itself provides the information we’ll need in the promotion drawing. (Just be sure to keep the ticket until after the Powerball drawing you bought it for so you can check to see if you won a prize in that drawing.)

Q: I want to enter the promotion, but I can’t access your website.

A: Were you at work when you tried to log onto the lottery’s website? Many employers block access through their networks to any gambling-related website, and that applies when you’re using your own device through the company’s wifi or you’re on a computer directly connected to the company network. You may get several different error messages in that situation. Try accessing our website from home, where you’ll be using your own Internet connection.

Q: Can I enter tickets from other lotto games in the promotion? What about Powerball tickets from other states?

A: Tickets in any game other than Powerball are ineligible, and will be disqualified from the promotion drawing. Powerball tickets from other states also aren’t eligible. Only Powerball tickets purchased IN IOWA during the promotion’s entry period from May 29 through 8:59 a.m. on June 18 are eligible.

Q: If I bought a Powerball ticket in Iowa, does that mean I’m automatically entered in the promotion?

A: No. You have to be a member of the lottery’s free VIP Club and enter your ticket into your VIP Club account to be entered. If you’re not already a member, click here to join.

Q: My Powerball ticket was good for more than one drawing. Does that mean I’ll get multiple entries in the promotion?

A: No. Each eligible ticket entered counts as one entry into the promotion, regardless of the number of plays on it or the number of Powerball drawings for which the ticket is eligible. To put it another way, 1 ticket = 1 entry.

I Don’t Want To Buy Tickets In A Lottery Game If Players In Other States Are Part Of It, Too…

An email from one of our players highlights the balancing act that goes into the design of our lottery games.

 

In her email, the woman said she wants to see a game that’s only offered in Iowa because she doesn’t like playing our multi-state games, knowing that the jackpot could be won by someone in a different state. The woman’s perspective made us smile because on some level, we’d like it if ALL the winners were from Iowa. But that wouldn’t make players in other states very happy, would it?

 

This player’s viewpoint is why we do our best to have a variety of games available in the market. What appeals to one person may not appeal to someone else, so we keep lots of choices out there.

 

Games like Powerball and Mega Millions are sold by lotteries all across the country because that’s how they purposefully were designed. It takes a big population base playing those games to produce the giant jackpots involved, and you can’t have one without the other.

 

But we also have games that are exclusive to Iowa. Our Pick 3 and Pick 4 games are Iowa-only, as are our scratch games, pull-tab games and InstaPlay games.

 

We hope our game selection achieves the goal of different strokes for different folks. So, if you don’t want to play a multi-state game, you do have other choices!