Here’s a question we haven’t seen before, and the answer to it involves an interesting twist. A player reached out to ask if he is supposed to get a receipt when he buys lottery tickets.
The answer to that part is no. The purchase price is clearly marked on the front of each ticket you buy, so you can easily determine if the tickets you’re buying add up to the total you’re asked to pay.
But receipts are involved when you check a ticket on a lottery terminal or self-service kiosk. The receipts are a security feature to help verify that you’ve been
paid the correct prize amount. If you ever have a question about the outcome of a ticket you've checked, remember to ask for your receipt.
In the case of a winning ticket, two receipts are automatically generated – one for the player and the other for the retailer. Both show the amount of the prize won on that ticket. In the case of a nonwinning ticket, only a player receipt is available.
How You Know The Receipt Matches Up With The Ticket
There are identifying numbers on the receipt and ticket that match up so you can check that the receipt you receive really is for the ticket you checked.
If the receipt is for a scratch or InstaPlay ticket, information on the receipt shows the game, pack and ticket number for the ticket involved. Those same numbers are printed on the back of each scratch ticket and at the top of each InstaPlay ticket, so you can check the receipt against the ticket to be sure they match.
If the receipt is for a lotto ticket in a game like Powerball® or Mega Millions®, the identifying serial number for your ticket is printed in the upper left of the receipt. That same serial number is printed in the middle of your ticket itself. So again, you can check the receipt against the ticket to be sure they match.
Receipts are not involved for the Iowa Lottery’s pull-tab tickets because they already include “built-in receipts.” Any prize won on a pull-tab is already printed under the tabs on the ticket so the amount involved is very clear.