We’ve gotten several great questions over the last few days from players about our Secret Santa holiday promotion, so we’ve compiled them here in an overall Q-and-A list so you’ll have the details, too.
My phone/tablet won’t scan my ticket – how do I enter this ticket?
Here’s several tips for scanning your ticket on our app:
- Make sure all of the security coating is removed from the “Scratch 2 Cash” box on the front of your ticket;
- Use the “light” feature within the app to illuminate the area while scanning;
- Move the ticket around so that your phone’s camera can detect the square barcode;
- Hold the ticket farther away from your phone’s camera so it can focus better on the barcode.
If your eligible ticket won’t scan – for whatever reason – you can enter it manually on the app. Just type the ticket’s numbers in the boxes using your phone’s keyboard.
Can I enter tickets in both the Secret Santa cash drawing and the Not So Secret Santa cash drawing?
Yes, of course! You can only enter each ticket once into either, the Secret Santa drawing or the Not So Secret Santa drawing. However, if you are entering multiple tickets you can mix it up and enter some of your tickets into the Secret Santa drawing and some of them into the Not So Secret Santa drawing. Remember, the Not So Secret Santa cash prize amount is always listed, while the Secret Santa cash prize amount is not. The Secret Santa cash prize may be greater than, less than or the same as the Not So Secret Santa prize – you’ll find out when we draw the winners for that drawing period.
How do I reset my VIP Club account password on the app?
Unfortunately, you aren’t able to reset your VIP Club account password on the app at this time. This is something we’re working on for future Play It Again® promotions, but for now, you’ll have to reset your password via our website on your laptop or desktop computer or your tablet.
Can I register for a VIP Club account on the app?
Unfortunately, no. You’ll need to register for a VIP Club account on a laptop or desktop computer. Then once you’re fully registered, you’ll be able to login to your VIP Club account on the app.
Do you have a question that wasn’t answered here? Check the frequently asked questions page on our website, or email us at: [email protected].